Business Process Management Journal: Volume 30 Issue 8

Creating AI business value through BPM capabilities

Aleš Zebec, Mojca Indihar Štemberger

Although businesses continue to take up artificial intelligence (AI), concerns remain that companies are not realising the full value of their investments. The study aims to…

Knowledge management–performance nexus: Mediating effect of motivation and innovation

Simona Cătălina Ştefan, Ion Popa, Ana Alexandra Olariu, Ştefan Cătălin Popa, Cătălina-Florentina Popa

The current study has a two-fold purpose. Firstly, it aims to analyze the extent to which knowledge management (KM) affects the performance of individuals (task and contextual) on…

Putting boundaries in the middle of business model innovation: A framework to face megatrends in the digital and sustainable landscape

Rosita Capurro, Raffaele Fiorentino, Stefano Garzella

The paper aims to analyse the construct of business model innovation (BMI) in the digital and sustainable landscape, investigating the key role of boundary strategies. The paper…

Linking green entrepreneurial orientation and ambidextrous green innovation to stimulate green performance: a moderated mediation approach

Asier Baquero

In view of the significance of intangible organizational resources and firm sustainability, this study investigates the mediating role of ambidextrous green innovation and the…

How to conduct successful business process automation projects? An analysis of key factors in the context of robotic process automation

Dennis Schlegel, Bernhard Rosenberg, Oliver Fundanovic, Patrick Kraus

In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and…

Exploring the role of new and enhanced BPM capabilities in customer experience management: does BPM matter?

Mojca Indihar Štemberger, Vesna Bosilj Vuksic, Frank Morelli, Jurij Jaklič

Although improving customer experience (CX) has always been one of the top priorities of business process management (BPM), the evidence on the actual contribution made by…

Laying the ground for future cross-organizational process mining research and application: a literature review

Julian Rott, Markus Böhm, Helmut Krcmar

Process mining (PM) has emerged as a leading technology for gaining data-based insights into organizations’ business processes. As processes increasingly cross-organizational…

Hospital operations management – characterising patients’ process flows in emergency departments

Rui M. Lima, Erik Teixeira Lopes, Derek Chaves Lopes, Bruno S. Gonçalves, Pedro G. Cunha

This work aims to integrate the concepts generated by a systematic literature review on patient flows in emergency departments (ED) to serve as a basis for developing a generic…

The implementation of Lean Six Sigma for the optimization of robotic process automation systems in financial service operations

Bart Lameijer, Elizabeth S.L. de Vries, Jiju Antony, Jose Arturo Garza-Reyes, Michael Sony

Many organizations currently transition towards digitalized process design, execution, control, assurance and improvement, and the purpose of this research is to empirically…

Revealing the digital transformation, uncovering hidden process dimensions of education

Kaisa Tsupari, Altti Lagstedt, Raine Kauppinen

This study explores the consequences of digitalization in the field of education, particularly in relation to teachers’ course processes in higher education institutions. It…

The application of AI in digital HRM – an experiment on human decision-making in personnel selection

Christine Dagmar Malin, Jürgen Fleiß, Isabella Seeber, Bettina Kubicek, Cordula Kupfer, Stefan Thalmann

How to embed artificial intelligence (AI) in human resource management (HRM) is one of the core challenges of digital HRM. Despite regulations demanding humans in the loop to…

Advancing the software development process through the development of technology-enabled dynamic capabilities in a project-based firm: insights from action design research

Szabolcs Szilárd Sebrek, Viktoriia Semenova, Zsolt Tibor Kosztyán

This study aims to extend the dynamic capabilities (DCs) perspective to the project management context. The authors present supporting evidence for analyzing the creation process…

Navigating the moral maze: a literature review of ethical values in business process management

Christopher Julian Kern, Leo Poss, Julia Kroenung, Stefan Schönig

Business process management (BPM), as a pillar of information systems (IS) research, has become more complex with the advent of new technologies, emphasizing the need for moral…

How do businesses utilize change management for process optimization? A cross-analysis among industrial sectors

Laura Monferdini, Eleonora Bottani

This paper aims to present a systematic literature review of 176 studies relating to change management in the context of process optimization and to investigate how companies…