Table of contents
Business process re‐engineering/information system development to improve customer service quality
Mary Ann Murray, Marc P. LynnBusiness process re‐engineering requires revolutionary, innovative changes to business processes in an organization in order to achieve major and dramatic improvements in the…
Goal‐based business process models: creation and evaluation
Peter Kueng, Peter KawalekThe way in which business process models are typically deployed emphasizes their use in a high‐level design or the capture of an existing process. At these stages evaluation of…
Business process re‐engineering: evocation, elucidation and exploration
Chung For Choi, Stephen L. ChanBusiness process re‐engineering is a hot topic around management and information systems areas. However, the verdict of the new idea is not clear and reports of successful cases…
Business process management: a boundaryless approach to modern competitiveness
Mohamed ZairiDiscusses the concept of business process management as an approach which relies on cross‐functional contributions to organizational performance. Presents arguments on the…
What killed BPR? Some evidence from the literature
Eric Deakins, Hugh H. MakgillThroughout the first half of the 1990s business process re‐engineering (BPR) was one of the most eagerly embraced management techniques, although often with results that were far…
ISSN:
1463-7154Renamed from:
Business Process Re-engineering & Management JournalOnline date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Majed Al-Mashari