Business Process Management Journal: Volume 29 Issue 8

An experimental investigation of BPMN-based corporate communications modeling

Gregor Polančič, Boštjan Orban

Despite corporate communications having an immense impact on corporate success, there is a lack of dedicated techniques for their management and visualization. A potential…

Exploring barriers to collaborative innovation in supply chains – a study of a supplier and two of its industrial customers

Helén Anderson, Tomas Müllern, Mike Danilovic

The purpose is to identify and explore barriers to overcome for developing collaborative innovation between a global service supplier and two of its industrial customers in Sweden.

Methods that bridge business models and business processes: a synthesis of the literature

Paola Lara Machado, Montijn van de Ven, Banu Aysolmaz, Alexia Athanasopoulou, Baris Ozkan, Oktay Turetken

Business models are increasingly recognized as a concept to support innovation in organizations. The implementation and operation of a new or altered business model involves the…

Steps and theories towards more effective business case processes within existing organisations: an inter-disciplinary systematic literature review

Rianne Appel-Meulenbroek, Vitalija Danivska

Business case (BC) analyses are performed in many different business fields, to create a report on the feasibility and competitive advantage of an intervention within an existing…

A visual approach to support process analysts in working with process improvement opportunities

Kateryna Kubrak, Fredrik Milani, Alexander Nolte

When improving business processes, process analysts can use data-driven methods, such as process mining, to identify improvement opportunities. However, despite being supported by…

Assessing business process models: a literature review on techniques for BPMN testing and formal verification

Tomás Lopes, Sérgio Guerreiro

Testing business processes is crucial to assess the compliance of business process models with requirements. Automating this task optimizes testing efforts and reduces human error…

Robotic process automation deployments: a step-by-step method to investment appraisal

Antti Ylä-Kujala, Damian Kedziora, Lasse Metso, Timo Kärri, Ari Happonen, Wojciech Piotrowicz

Robotic process automation (RPA) has recently emerged as a technology focusing on the automation of repetitive, frequent, voluminous and rule-based tasks. Despite a few practical…

Developing a business intelligence tool for sustainability management

Ricardo Chalmeta, Maria Ferrer Estevez

Business intelligence (BI) is a combination of computer systems and managerial processes to support decision-making. The balanced scorecard is a kind of business intelligence tool…

Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem

Francesco Calza, Annarita Sorrentino, Ilaria Tutore

This paper aims to determine how environmental sustainability (ES) can be integrated into the customer experience (CX). In order to accomplish this, the paper uses a customer…

Enhancing decision-making of IT demand management with process mining

Christian Novak, Lukas Pfahlsberger, Saimir Bala, Kate Revoredo, Jan Mendling

Digitalization, innovation and changing customer requirements drive the continuous improvement of an organization's business processes. IT demand management (ITDM) as a…

Business model innovation in sustainable entrepreneurship: co-evolutionary evidence from small accommodation firms

Silvia Baiocco, Paola M.A. Paniccia

This paper aims to better understand how business model innovation (BMI) occurs in the context of sustainable entrepreneurship, emphasizing the dialectical nature of…