Business Process Management Journal: Volume 29 Issue 3

Modeling organizational resilience in maritime business: an ISM and MICMAC approach

Hatice Akpinar, Didem Ozer Caylan

Business environments and global transportation system have become more complex than ever due to complexity drivers of industries which create uncertainty and unpredictability to…

A multi-objective optimization model for outpatient care delivery with service fairness

Soumyajyoti Datta, Rohit Kapoor, Peeyush Mehta

Outpatient care delivery is one of the key revenue sources of a hospital which plays a salient role in timely care delivery. The key purpose of the study is to propose a…

Investigating the factors affecting the intention to adopt cloud-based ERP systems during the COVID-19 era: evidence from Jordan

Fadi Qutaishat, Ahmad Abushakra, Luay Anaya, Mohammad Al-Omari

Generally, the use of cloud-based services has proliferated all around the world. This tendency increased dramatically during the coronavirus disease 2019 (COVID-19) pandemic when…

Does environmental uncertainty drive the use of management control systems and innovation?

Thiago Tomaz Luiz, Ilse Maria Beuren

This paper analyzes the effects of environmental uncertainty on the use of Management Control Systems (MCS) and product and process innovation.

A process mining impacts framework

Azumah Mamudu, Wasana Bandara, Sander J.J. Leemans, Moe Thandar Wynn

Process mining (PM) specialises in extracting insights from event logs to facilitate the improvement of an organisation's business processes. Industry trends show the…

Leveraging ERP systems for improving ERP effectiveness in emergency service organizations: an empirical study

Mithu Bhattacharya, Thiagarajan Ramakrishnan, Samuel Fosso Wamba

The purpose of this paper is to examine the factors that influence enterprise resource planning (ERP) effectiveness within the context of emergency service organizations. Drawing…

Blockchain adoption in agri-food supply chain management: an empirical study of the main drivers using extended UTAUT

Anandika Sharma, Anupam Sharma, Rohit Kumar Singh, Tarunpreet Bhatia

Blockchain technology can overcome many complicated problems related to confidentiality, integrity and availability of fast and secure distributed systems in the agri-food supply…

Achieving transparency in business processes by developing and implementing ethical climate: an integrated model of ethical leadership and engagement

Qurat-ul-Ain Burhan, Muhammad Asif Khan, Muhammad Faisal Malik

The current research aims to investigate the role of ethical leadership in improving business processes and the impact of ethical leadership on employee engagement with mediating…

Evaluation of data analytics-oriented business intelligence technology effectiveness: an enterprise-level analysis

Aws Al-Okaily, Ai Ping Teoh, Manaf Al-Okaily

A crucial question still remains unanswered as to whether data analytics-oriented business intelligence (hereafter, BI) technologies can bring organizational value and benefits…

Improving the time-based performance of the preparatory stage in textile manufacturing process with value stream mapping

Deedar Hussain, Manuel Carlos Figueiredo

The evaluation of time-based performance is a valued approach in the lean management thinking which is based on delivering value from customer's perspective. This approach…

Increasing the organizational performance of online sellers: the powerful back-end management systems

Edward C.S. Ku, Chun-Der Chen

This study examines how customer-linking capabilities, the flexibility of back-end management systems, strategic agility and the perceived absorptive capacity of e-commerce…

Interplay in management practices, innovation, business environment, degree of competition and environmental policies: a comparative study

Fazal Ur Rehman, Viktor Prokop

The study aims to examine the impacts of management practices on innovation along with the mediating and moderating role of degree of competition, business environment and…

Process management: systematic review of determining factors for automation

Mayara Cassiano Arantes, Silvio Francisco dos Santos, Victor Gomes Simão

The objective of this article is to identify through a literature study which factors determine the success of process automation in management systems.

Comparative analysis of selected process maturity assessment models applied in the public sector

Alicja Gębczyńska, Katya Vladova

Despite the multitude of publications concerning the process maturity assessment models applied in the private sector, the matter of the choice of a process maturity assessment…