Business Process Management Journal: Volume 28 Issue 1

Impact of supply chain performance on organizational performance mediated by customer satisfaction: a study of dairy industry

Mohd Abdul Muqeet Maaz, Rais Ahmad

The aim of this study is to empirically test the relationship between supply chain performance and organizational performance mediated by customer satisfaction.

The role of finance in the sales and operations planning process: a multiple case study

Marcelo Seeling, Tobias Kreuter, Luiz Felipe Scavarda, Antonio Márcio Tavares Thomé, Bernd Hellingrath

This paper aims to offer evidence-based findings on the under-researched role of finance in the sales and operations planning (S&OP) process, aiming to guide academics and…

Towards the assessment of business process knowledge intensity – a systematic literature review

Justyna Berniak-Woźny, Marek Szelągowski

The aim of the article is to propose an integrated definition of knowledge-intensive business processes (kiBPs) and a model of business process (BP) knowledge intensity and…

Industry 4.0 and business process management: state of the art and new challenges

Patricia Bazan, Elsa Estevez

The objective of the work is to analyze the impact of the Internet of Things (IoT) concepts and associated technologies in the framework of organizations and the management of…

Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry

Claudia Yadira Rodríguez-Rios, Jorge Enrique Roa-Sánchez

The main contribution of the research is to propose a quantitative model based on indicators designed by the authors, to measure the effect on the performance of the process…

Knowledge creation and external consultants during ERP implementation: an interpretive study

Subhasish Dutta, J. Ajith Kumar

Previous research has investigated knowledge transfer and the external consultant's role in it, during enterprise resource planning (ERP) implementation. In this study, the…

Role of organizational environment in sustained organizational economic performance

Qadar Bakhsh Baloch, Sourath Maher, Nadeem Iqbal, Syed Naseeb Shah, Muhammad Sheeraz, Faryal Raheem, Kanwal Iqbal Khan

Therefore, this research study investigates the impact of business environment on the performance of the business organizations. (1) To understand the importance the environment…

Obtaining secure business process models from an enterprise architecture considering security requirements

Luis San Martín, Alfonso Rodríguez, Angélica Caro, Ignacio Velásquez

Security requirements play an important role in software development. These can be specified both in enterprise architecture models and in business processes. Enterprises…

Modelling of interrelationships amongst enterprise and inter-enterprise information system barriers affecting digitalization in electronics supply chain

T.S. Deepu, V. Ravi

The process of supply chain digitalization (SCD) through enterprise and inter-enterprise information systems (EIIS) is a challenging task. Understanding and studying barriers of…

Components to foster organizational resilience in tourism SMEs

Juan E. Núñez-Ríos, Jacqueline Y. Sánchez-García, Manuel Soto-Pérez, Elias Olivares-Benitez, Omar G. Rojas

Small- and medium-sized enterprises (SMEs) mainly rely on their structure and internal networks to achieve their goals and remain competitive. However, their limited internal…

The social innovation process: exploring the specificities in a developing context

Rodrigo Luiz Morais-da-Silva, Andréa Paula Segatto, Gelciomar Simão Justen, Indira Gandhi Bezerra-de-Sousa, Eduardo De-Carli

Social innovation has been attracting attention in the literature and the practice field due to its intention to create social value. However, the social innovation process is…

Process maturity and patient orientation in times of a health system reform

Yevgen Bogodistov, Jürgen Moormann, Rainer Sibbel, Oleksandr P. Krupskyi, Olena Hromtseva

This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample…

New goal-oriented requirements extraction framework for e-health services: a case study of diagnostic testing during the COVID-19 outbreak

Youseef Alotaibi, Ahmad F. Subahi

This paper aims to introduce the goal-oriented requirements extraction approach (GOREA). It is an elicitation approach that uses, specifically, healthcare business goals to derive…

Impact of knowledge management processes on organizational performance: the mediating role of absorptive capacity

Mahmoud M. Migdadi

Existing research on knowledge management processes (KMPs) and absorptive capacity (ACAP) is primarily conceptual and descriptive in nature, and empirical research confirming the…