Business Process Management Journal: Volume 26 Issue 5

Guest editorial

Stefano Bresciani, Demetris Vrontis, Elias Carayannis, Samuel Fosso Wamba, Valentina Cillo

Open innovation in family firms: empirical evidence about internal and external knowledge flows

Pasquale Del Vecchio, Giustina Secundo, Michele Rubino, Antonello Garzoni, Demetris Vrontis

The purpose of this paper is to shed light on how family firms execute open innovation strategies by managing internal and external knowledge flows (KF) to provide a deeper…

Aligning firm's value system and open innovation: a new framework of business process management beyond the business model innovation

Bisan Abdulkader, Domitilla Magni, Valentina Cillo, Armando Papa, Roberto Micera

Business process management (BPM) supports the creation and capture of firm value. In a dynamic context, the current approach to BPM appears to be limited and static in the face…

Developing process and product innovation through internal and external knowledge sources in manufacturing Malaysian firms: the role of absorptive capacity

T. Ramayah, Pedro Soto-Acosta, Khoo Kah Kheng, Imran Mahmud

Firms' knowledge-processing capabilities have a central role in achieving innovation performance and competitive advantage. Absorptive capacity capabilities and innovation are…

Improving the financial performance of SMEs: The presence in foreign markets and the moderating role of corporate group and alliance portfolio size

Lorenzo Ardito, Francesco Galati, Antonio Messeni Petruzzelli, Antonio Corvino

The purpose of this paper is to assess the influence of the presence in foreign markets on small- and medium-sized enterprises’ (SMEs) financial performance. Furthermore, it seeks…

Internationalisation business processes in an under-supported policy contexts: evidence from Italian SMEs

Vahid Jafari-Sadeghi, Dev K. Dutta, Alberto Ferraris, Manlio Del Giudice

The main objective of this research was to identify the key critical determinants of internationalisation business processes that entrepreneurs adopted in under-supported policy…

Smart production systems drivers for business process management improvement: An integrative framework

Maciel M. Queiroz, Samuel Fosso Wamba, Marcio C. Machado, Renato Telles

The Industry 4.0 phenomenon offers opportunities and challenges to all business models. Despite the literature advances in this field, little attention has been paid to the…

Industry 4.0 and supply chain process re-engineering: A coproduction study of materials management in construction

Andrea Patrucco, Federica Ciccullo, Margherita Pero

This paper contributes to the literature on supply chain process management by discussing how Industry 4.0 technologies can support process re-engineering in the context of the…

Ambidextrous innovation orientation effected by the digital transformation: A quantitative research on fashion SMEs

Veronica Scuotto, Elisa Arrigo, Elena Candelo, Melita Nicotra

The purpose of this paper is to introduce a new perspective on ambidextrous innovation orientation looking at how the current digital transformation is accepted in the fashion…

Big data and risk management in business processes: implications for corporate real estate

Enrico Battisti, S.M. Riad Shams, Georgia Sakka, Nicola Miglietta

The purpose of this paper is to improve understanding of the integration between big data (BD) and risk management (RM) in business processes (BPs), with special reference to…

To invest or to harvest?: Corporate venture capital ambidexterity for exploiting/exploring innovation in technological business

Matteo Rossi, Giuseppe Festa, Fabio Fiano, Rosa Giacobbe

Recently, corporate venture capital (CVC) has been gaining increasing attention worldwide as a special form of venturing through which non-financial corporations invest in target…

Exploring the outcomes of the external revealing of knowledge: A case study in the craft beer industry

Gabriele Baima, Gabriele Santoro, Donatella Busso, Roberto Quaglia

This paper explores the outcomes of the external revealing of knowledge. More specifically, we aim to understand how external revealing of knowledge can be seen as value creation…

Innovating business processes in public administrations: towards a systemic approach

Canio Forliano, Paola De Bernardi, Alberto Bertello, Valerio Temperini

The purpose of this paper is to study the credit collection process in public administrations in order to develop a conceptual model which goes beyond the traditional logic of…

CRM campaigns with choice for enhanced business process performance: The collectivist customers’ collaborative role for positive word-of-mouth

Michael Christofi, Alkis Thrassou, Hela Chebbi, Zafar U. Ahmed, Balakrishna Grandhi, Lea Iaia

A substantial body of research evidence has now accumulated in the cause-related marketing (CRM) literature. Yet, research on positive word of mouth (WOM) in the CRM domain is…