Business Process Management Journal: Volume 24 Issue 4

IT ambidexterity for business processes: the importance of balance

Carl Simon Heckmann, Alexander Maedche

In highly dynamic industries, business processes require exploitation, i.e. activities that are associated with an increase in productivity through automation, standardization…

Identifying do’s and don’ts using the integrated business process management framework

Monika Malinova, Jan Mendling

The authors observe that actionable guidelines are missing from many reference works on business process management (BPM). Also, success factors are mostly not contextualized in…

How is process mining technology used by organizations? A systematic literature review of empirical studies

Malte Thiede, Daniel Fuerstenau, Ana Paula Bezerra Barquet

The purpose of this paper is to review empirical studies on process mining in order to understand its use by organizations. The paper further aims to outline future research…

Strategic performance management system in uncertain business environment: An empirical study of the Indian oil industry

Mohammad Akhtar, Sushil Sushil

Business performance management describes the processes, methodologies, metrics and systems needed to measure and manage the performance of an enterprise. Traditional performance…

A comparative study and evaluation of ERP reference models in the context of ERP IT-driven implementation: SAP ERP as a case study

Hamdan Mohammed Al-Sabri, Majed Al-Mashari, Azeddine Chikh

The purpose of this paper is to consider the question of what is an appropriate enterprise resource planning (ERP) reference model for specifying areas of change in the context of…

Procurement 4.0: factors influencing the digitisation of procurement and supply chains

Florian Bienhaus, Abubaker Haddud

While digitisation is a key driver of the fourth industrial revolution (Industry 4.0); organisations have different approaches to deal with this topic to get a clearer picture of…

Supporting business processes through human and IT factors: a maturity model

Sarra Mamoghli, Luc Cassivi, Sylvie Trudel

The purpose of this paper is to assist organizations in the assessment of both information technology (IT) and human factors required to support their business processes (BPs) by…

Supply logistics integration in the Saudi food industry

Ahmed Attia

The purpose of this paper is to examine the effect of supply logistics integration (SLI) on inbound supply performance (ISP) and competitive performance (CP) in firms, in addition…

A quantitative approach for measuring the degree of flexibility of business process models

Asma Mejri, Sonia Ayachi-Ghannouchi, Ricardo Martinho

The purpose of this paper is to measure the flexibility of business process models. The authors give the notions of flexible process distance, which corresponds to the number of…

Achieving sustainable behavioral changes of daily work practices: The effect of role plays on learning process-oriented behavior

Michael Leyer, Ann-Kathrin Hirzel, Juergen Moormann

Process-oriented behavior is a prerequisite for transforming a company into a process-oriented organization, but is difficult to achieve among employees. The purpose of this paper…