Business Process Management Journal: Volume 24 Issue 1

Do organisations have a mission for mapping processes?

James Rowell

The purpose of this paper is twofold: to identify and explore the reasons why organisations decide to use process mapping software (PMS) facilities in support of business process…

Assessment of the effectiveness of green practices in the management of two supply chains

Miguel Afonso Sellitto

The purpose of this paper is to introduce and test a model for numerical evaluation of the effectiveness of green practices implemented in two industrial supply chains (SCs). Two…

Improving the quality of business process descriptions of public administrations: Resources and research challenges

Alessio Ferrari, Hans Friedrich Witschel, Giorgio Oronzo Spagnolo, Stefania Gnesi

Business processes (BPs) of public administrations (PAs) are often described in the form of written procedures or operational manuals. These business process descriptions are…

Understanding the nature of processes: an information-processing perspective

Sarah Zelt, Theresa Schmiedel, Jan vom Brocke

While researchers and practitioners agree on the importance to adapt business process management (BPM) practices to the nature of processes, the authors observe a lack of research…

Simulation modeling for manpower planning in electrical maintenance service facility

Sanjay Choudhari, Hasmukh Gajjar

The purpose of this paper is to present the simulation model for manpower planning in electrical maintenance service facility and evaluates different scenarios to improve resource…

Spreadsheets for business process management: Using process mining to deal with “events” rather than “numbers”?

Wil van der Aalst

Process mining provides a generic collection of techniques to turn event data into valuable insights, improvement ideas, predictions, and recommendations. This paper uses…

Building excellence through the Agile Reengineering Performance Model (ARPM): A strategic business model for organizations

Antonella Petrillo, Gianpaolo Di Bona, Antonio Forcina, Alessandro Silvestri

The purpose of this paper is to build a theoretic and practical framework, based on agile project management, to support the decision-making process in order to help companies in…

Empirical assessment of factors influencing potential of manufacturing flexibility in organization

Ruchi Mishra, Ashok K. Pundir, L. Ganapathy

The purpose of this paper is to develop an understanding of factors and their associated attributes that largely influence achievement of manufacturing flexibility.

Process-related value propositions of enterprise social media use for the external communication with end consumers

Florian Andreas Johannsen

The purpose of this paper is to identify process-related value propositions in terms of process execution when using enterprise social media (ESM) for external communication…

A systematic approach to diagnose the current status of quality management systems and business processes

Jose Arturo Garza-Reyes

The purpose of this paper is to present a systematic approach to conduct a diagnosis of the current status of a company’s quality management systems (QMS) and business processes.

Examining the factors influencing knowledge management system (KMS) adoption in small and medium enterprises SMEs

Fayiz Dahash Shrafat

The potential for the adoption of a knowledge management system (KMS) is becoming a crucial matter in small and medium enterprises (SMEs); however, there is a scarcity of studies…

ERP benefits capability framework: orchestration theory perspective

Amgad Badewi, Essam Shehab, Jing Zeng, Mostafa Mohamad

The purpose of this paper is to answer two research questions: what are the ERP resources and organizational complementary resources (OCRs) required to achieve each group of…

A review of service quality and service delivery: Towards a customer co-production and customer-integration approach

Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena

The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer…