Business Process Management Journal: Volume 23 Issue 4


Table of contents - Special Issue: Selected papers from 8th Canadian Quality Congress

Guest Editors: Dr Madhav Sinha

Translating improvement methodology into healthcare culture

James Simon, Mishaela Houle

The purpose of this paper is to discuss improvement of the business of health care delivery through the application of systematic problem solving. This was strengthened by…


Lean process design for a radiology department

Hatice Camgöz-Akdağ, Esra Çalişkan, Sirel Toma

The purpose of this paper is to design a future value stream map of the system and patient pathway with lean health care application tools in terms of quality improvement (QI) in…

Assessment of patient safety culture: a comparative case study between physicians and nurses

Ahmed Mohamed Elsheikh, Mohammed Abdullah AlShareef, Bassem Salah Saleh, Muhammad Abdullah Yassin El-Tawansi

This study compares responses of physicians and nurses to patient safety culture assessment in the Security Forces Hospital Program Makkah, Saudi Arabia, using the Agency for…

Field quality metrics – findings and recommendations

Brian Palmquist

Based on a 2015 research survey by the author, the purpose of this paper is to evaluate a group of tablet- and smartphone-based software in order to recommend which one (or two…

Multivariate hybrid pathways for creating exceptional customer experiences

Ashish Thomas

The purpose of this paper is to focus on the evolving field of hybrid services within the customer service domain. The distinguishing characteristic of hybrid services is its…


Bridging the gap between documents and practice in medication management “Documents Vitalization”

Ahmed Mohamed Elsheikh, Mohamed S. Emam, Sultana Ali AlShareef

Health care is a complex system, mandating adoption of unrelenting updates of guidelines and best practices. Securing a balanced system of current practice and matching…

Improving software quality using Six Sigma DMAIC-based approach: a case study

Racha Karout, Anjali Awasthi

Managing quality is a vital aspect in software development world, especially in the current business competition for the fast delivery of feature rich products with high quality…


Six Sigma model of transfer of development capability

Jan M. Myszewski

The paper presents a process of development of the capacity of resources used in the improvement of an organization. The purpose of this paper is to determine the conditions in…

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Emerald Publishing Limited

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  • Professor Majed Al-Mashari