Business Process Management Journal: Volume 21 Issue 5

Process-oriented disaster response management: a structured literature review

Marlen Hofmann, Hans Betke, Stefan Sackmann

The application of business process methods in the domain of disaster response management (DRM) is seen as promising approach due to the similarity of business processes and…

Patient-journey modelling and simulation in computed tomography: An integrated framework

Premaratne Samaranayake, Ann Dadich, Kate J Hayes, Terrence Sloan

The purpose of this paper is to present a business process reengineering (BPR) framework of process and data integration with patient journey as the basis for process evaluation…

The relationships among JIT, TQM and production operations performance: An empirical study from Chinese manufacturing firms

Zhixiang Chen

The purpose of this paper is to investigate the relationships among just-in-time (JIT), total quality management (TQM) and production operations performance (POP) based on the…

Inter-organizational business process verification in public administration

Flavio Corradini, Andrea Polini, Barbara Re

Public services can be modelled, analysed and implemented using notations and tools for the business process (BP) abstraction. Applying such an explicit approach public…

Structural mapping of public distribution system using multi-agent systems

Sudhir Ambekar, Rohit Kapoor, Peeyush Mehta

The purpose of this paper is to develop a framework for mapping the Indian Public Distribution System (PDS) using multi-agent system (MAS). The entire PDS supply chain from…

Mapping lean experiences and emerging connections with clinical risk management in Italian context

Maria Crema, Chiara Verbano

The purpose of this paper is to describe the Italian state of art of Health Lean Management (HLM) and to analyze the Italian projects that connect this approach with clinical risk…

The central role of knowledge management in business operations: Developing a new conceptual framework

Dimitrios Chatzoudes, Prodromos Chatzoglou, Eftichia Vraimaki

Knowledge Management (KM) is a contemporary research field of high interest for both academics and practitioners. For more than 15 years, successful companies have used KM as…

A process for building inter-organizational contextual ambidexterity

Rita Lavikka, Riitta Smeds, Miia Jaatinen

The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental…

Exploring the tensions behind the adoption of mobile work practices in SMEs

Elisabetta Raguseo, Emilio Paolucci, Paolo Neirotti

The purpose of this paper is to understand the contextual conditions under which mobile forms of work are chosen by small and medium enterprises (SMEs) and the most relevant…

Adopting a management innovation in a professional organization: The case of improvement knowledge in healthcare

Andreas Hellström, Svante Lifvergren, Susanne Gustavsson, Ida Gremyr

– The purpose of this paper is to study critical practices when adopting improvement knowledge as a management innovation in a professional organization.