Business Process Management Journal: Volume 18 Issue 1

Analyzing process uncertainty through virtual process simulation

Joel H. Helquist, Amit Deokar, Jordan J. Cox, Alyssa Walker

The purpose of this paper is to propose virtual process simulation as a technique for identifying and analyzing uncertainty in processes. Uncertainty is composed of both risks and…

Processpedia: an ecological environment for BPM stakeholders' collaboration

António Rito Silva, Michael Rosemann

The purpose of this paper is to clarify how end‐users' tacit knowledge can be captured and integrated in an overall business process management (BPM) approach. Current approaches…

Perceived barriers towards the use of e‐trade processes by Korean SMEs

Ka‐Young Oh, Alistair R. Anderson, Doug Cruickshank

E‐trade (or electronic trading) appears to offer increased efficiency in business processes, but only a limited number of small firms in Korea have adopted the new processes. The…

Achieving supply chain integration using RFID technology: The case of emerging intelligent B‐to‐B e‐commerce processes in a living laboratory

Samuel Fosso Wamba

Despite the high operational and strategic potentials of radio frequency identification (RFID) technology, very few studies have been conducted about its role as enabler of supply…

Remedy or cure for service failure? : Effects of service recovery on customer satisfaction and loyalty

Mabel Komunda, Aihie Osarenkhoe

This paper aims to contribute to a growing body of service recovery knowledge by examining the relationship between service recovery, consumer satisfaction and loyalty in a…

Investigating process management in firms with quality systems: a multi‐case study

Jon Iden

The purpose of this paper is to investigate whether investment in a quality system leads to process management. Do firms that have invested in documenting their processes in a…

A business process modeling‐based approach to investigate complex processes: Software development case study

Faisal A. Abu Rub, Ayman A. Issa

The purpose of this paper is to develop a new approach to investigate complex processes, such as software development processes, using business process modeling.

Digitized government best practices in country web sites from 2003 to 2008: The results are bifurcated

Donald J. Calista, James Melitski

The purpose of this paper is to examine best practices of worldwide country web sites, evaluated in 2003, 2005 and 2008 by the United Nations (UN).