Business Process Management Journal: Volume 17 Issue 5


Table of contents - Special Issue: IS Evaluation and Benchmarking for Business Performance Improvement

Guest Editors: Stefan Smolnik, Nils Urbach, Jerry L. Fjermestad

IT support for business processes in SMEs

Paul Cragg, Annette Mills

The study aimed to focus on how well information technology (IT) was supporting business processes in small‐ and medium‐sized enterprises (SMEs).


Emerging evaluation processes in consortium‐based outsourced system development

Antti Nurmi, Petri Hallikainen, Matti Rossi

In large system development efforts organizational and managerial issues are often more challenging than technical ones. One of the key concerns of managers is the control…

Business Process Blueprinting – an enhanced view on process performance

Martin Gersch, Michael Hewing, Bernd Schöler

In contemporary times process‐oriented approaches in information management are elementary in meeting business challenges. However, most methods for business process…


Getting users involved in aligning their needs with business processes models and systems

Kenia Sousa, Hildeberto Mendonça, Amandine Lievyns, Jean Vanderdonckt

This paper aims to present a case study of the application of a methodology that represents an innovative strategy that integrates researches on interaction design and…


Automatic identification of structural process weaknesses in flow chart diagrams

Axel Winkelmann, Burkhard Weiß

Financial institutions have been engaged in numerous business process reengineering (BPR) projects to make their organizations more efficient. However, the success of BPR…


A framework for identifying and understanding enterprise systems benefits

Petra Schubert, Susan P. Williams

Identifying the benefits arising from implementations of enterprise systems and realizing business value remains a significant challenge for both research and industry…


Determining the improvement potentials of employee portals using a performance‐based analysis

Nils Urbach, Stefan Smolnik, Gerold Riempp

The overall purpose of this study is to inform practitioners about the levers for improving their employee portals.


A framework for the impact of IT on organizational performance

Tim Jacks, Prashant Palvia, Richard Schilhavy, Lei Wang

Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a…

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Copyright Holder:

Emerald Publishing Limited

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  • Professor Majed Al-Mashari