Business Process Management Journal: Volume 14 Issue 6

Coordination and transformation in business processes: towards an integrated view

The purpose of this paper is to contrast two views, a transformative and a coordinative view, on business process management (BPM) in order to propose an integrated view.

Business process improvement: empirical assessment and extensions

The purpose of this paper is to survey and analyze current process improvement (PI) approaches, their empirical results reported in the literature, and develop accordingly a…

Process‐based management: A structured approach to provide the best answers to the ISO 9001 requirements

The purpose of this paper is to provide a structured method to apply process management approach following ISO 9001:2000 requirements, clause 4.1.

E‐business strategy in Western Europe: offshore BPO model perspective

The purpose of this paper is first, to investigate the effective governance structure in early stage of offshore business process outsourcing (BPO), especially in the case where…

Managing outsourcing process: applying six sigma

The decision to manage an outsourced project is easy but to provide client satisfaction is a difficult process. Outsourcing has been broadly accepted due to the extensive and…

Business process modelling, simulation and reengineering: call centres

The purpose of this paper is to develop a flexible framework through which business processes can be modelled, simulated and reengineered in a cost‐effective way.

Multi‐level information system security in outsourcing domain

Information security is an integral part of all outsourcing activities and it is important for both the outsourcing company and the vendor to reach agreement as regards what type…

IS outsourcing – a strategic perspective

The purpose of this paper is to study the different facets of the strategic perspective of information systems (IS) outsourcing, compare strategic IS outsourcing with traditional…

Note from the publisher

Outstanding Paper Award