Business Process Management Journal: Volume 14 Issue 1

A review of business process mining: state‐of‐the‐art and future trends

A. Tiwari, C.J. Turner, B. Majeed

This paper seeks to examine the area of business process mining, providing an overview of state‐of‐the‐art techniques. An outline of the main problems experienced in the practice…

Business process outsourcing: an approach to gain access to world‐class capabilities

Bhimrao Ghodeswar, Janardan Vaidyanathan

This paper sets out to review the different types of outsourcing, its drivers and process, and to identify world‐class capabilities that host organisations can leverage.

An evaluation of the value stream mapping tool

Ibon Serrano Lasa, Carlos Ochoa Laburu, Rodolfo de Castro Vila

The value stream mapping (VSM) is a tool created by the lean production movement for redesigning the productive systems. Since, it was theoretically developed, some cases have…

Modeling the standard compliant software processes in the university environment

Tomislav Rozman, Romana Vajde Horvat, Ivan Rozman

One way to improve the quality of business and software processes is to make them compliant with standard. This paper seeks to explore the suitability of the BPMN and the teaching…

Modelling strategic actor relationships for risk management in organizations undergoing business process reengineering due to information systems adoption

Subhas C. Misra, Uma Kumar, Vinod Kumar

Because of the competitive economy, organizations today seek to rationalize, innovate and adapt to changing environments and circumstances as part of business process…

Examining product and process effects on consumer preferences for online and offline channels

Aimao Zhang

This paper seeks to incorporate theories from commodity studies, functional studies, institutional studies, and transaction cost economics, to integrate product and process…

Completing the circuit in e‐government process automation: A simple cryptographic watermarking scheme for online hand signatures and stamps

M.A. El‐Affendi

The purpose of this paper is to provide a technique that helps in completing the automation cycle in e‐government and e‐business transactions. Some e‐government and e‐business…

Examining the conditions of ERP implementations: lessons learnt from adopters

Piotr Soja

This paper sets out to examine the conditions of enterprise resource planning (ERP) implementations on the basis of research conducted among practitioners dealing with ERP…