Business Process Management Journal: Volume 13 Issue 4

The fruits of Business Process Management: an experience report from a Swiss bank

Peter Küng, Claus Hagen

This paper aims to describe how process reengineering, combined with the use of modern process‐oriented information technology, can lead to substantial improvements in terms of…

Business relationships redesign with electronic commerce tools: An empirical investigation

Jari Salo

The purpose of this paper is to understand and provide an empirical illustration for how electronic commerce (EC) tools are used to redesign business relationships. The amount and…

Dual role of extranet portals in buyer‐supplier information exchange

Sanna Laukkanen, Sami Sarpola, Katariina Kemppainen

The paper aims to examine the role of extranet portals – one‐to‐many web‐portals extending a company towards its suppliers or customers – in relation to system‐to‐system (S2S…

Risk‐avoiding cultures toward achievement of knowledge sharing

Ming‐Fong Lai, Gwo‐Guang Lee

The knowledge base of a firm is increasingly believed to underlie firm performance, and culture is commonly viewed as the major obstacle to effective knowledge management. This…

Critical success factors for implementing enterprise portals: A comparison with ERP implementations

Ulrich Remus

The goal of this paper is to discuss critical success factors (CSF) for implementing enterprise portals by comparing them with CSF for ERP implementations.

The effect of industry clockspeed on supply chain co‐ordination: Classical theory to sharpen an emerging concept

Bert Meijboom, Hans Voordijk, Henk Akkermans

The relevance of “industry clockspeed” to supply chain co‐ordination (SCC) has recently been stressed but hardly been researched. Taking an information‐processing perspective, the…

Evaluating operations flexibility in industrial supply chains to support build‐to‐order initiatives

Adrian E. Coronado M., Andrew C. Lyons

This paper seeks to evaluate the implications of operations flexibility in industrial supply chains and the effect it has on supporting initiatives designed for build‐to‐order…

Process‐oriented taxonomy of BPOs: an exploratory study

T.T. Niranjan, K.B.C. Saxena, Sangeeta S. Bharadwaj

This paper sets out to classify business process outsourcing (BPO), linking it to service level agreement (SLA) design needs.