Business Process Management Journal: Volume 11 Issue 5

Crafting a successful outsourcing vendor/client relationship

Lisa Webb, Justin Laborde

This paper seeks to describe what makes an outsourcer/client relationship successful and what outsourcers can do to ensure the longetivity of their client relationship.

Experimental assessment of an innovation knowledge system for decision support

Mark E. Nissen

Today, a second generation of computer‐based innovation tools employs knowledge systems technology to automate and support key intellectual activities required for effective…

Towards IS supported coordination in emergent business processes

Olivera Marjanovic

The main objective of this paper is to investigate information system (IS) supported coordination in knowledge‐intensive business processes. These are business processes that…

Synchronous design of business processes and information systems using dynamic process modelling

George M. Giaglis, Vlatka Hlupic, Gert‐Jan de Vreede, Alexander Verbraeck

This paper investigates the potential of dynamic process modelling as an approach for addressing the problem of information systems (ISs) evaluation in the context of…

Success and failure factors of adopting SAP in ERP system implementation

Vidyaranya B. Gargeya, Cydnee Brady

Enterprise resource planning (ERP) systems are software packages that allow companies to have more real time visibility and control over their operations. This paper aims to…

Towards a workflow‐based integration architecture for business networking

Diogo M.R. Ferreira, J.J. Pinto Ferreira

The purpose of this paper is to show how workflow management can be applied in the context of business networking.

Examining the relationship between business process improvement initiatives, information systems integration and customer focus: an empirical study

Ganesh D. Bhatt, Marvin D. Troutt

The goal is to examine the relationship between business process improvement initiatives (BPII), information systems (ISs) integration, and customer focus.

Electronic commerce and supply chain integration: the case of the telecommunication equipment industry

Luc Cassivi, Pierre‐Majorique Léger, Pierre Hadaya

This paper presents an analysis of the impact of electronic commerce on firms in the telecommunications equipment industry.

Improving performance of customer‐processes with knowledge management

Adrian Bueren, Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner

Processes in customer relationship management (CRM) are classified as knowledge‐intensive processes. This paper seeks to provide a framework for knowledge management (KM) support…

E‐government adoption: architecture and barriers

Zakareya Ebrahim, Zahir Irani

To provide an integrated architecture framework for e‐government that represents the alignment of IT infrastructure with business process management in public sector organisations…

Can systems dynamics be effective in modelling dynamic business systems?

Amir M. Sharif

To consider whether business process and management information systems adequately generate “complete” models of the particular business environment.