Table of contents
The evolution of benchmarking in UK local authorities
Mary Bowerman, Graham Francis, Amanda Ball, Jackie FryExplores issues surrounding the recent evolution of benchmarking in the UK public sector with particular regard to local authorities. Argues that what is being done in the name of…
Supply chain/electronic hubs: a comparative analysis
Yunus Kathawala, Khaled Abdou, Catharina von FranckAs competition abounds, the efficient organization of a company's supply chain is a vital success factor for companies in today's business world. In recent years, electronic hubs…
Benchmarking business‐to‐business electronic commerce
Ronald E. McGaugheyThe last decade of the twentieth century brought with it exponential growth of electronic commerce (EC). The growth of business‐to‐business (B2B) EC outpaced that of all other…
Leadership and HR focus in TQM research in Australia: an assessment and agenda
Shams‐ur RahmanAims to examine the state of leadership and HR focus in TQM research in Australia from published literature and to determine areas for future research. The literature search…
A model of characterization of the performance for a process of benchmarking
Jean‐Luc MaireA process of benchmarking implies the use of a model of representation and evaluation of the performance allowing a comparison between firms, and from which a simulation of the…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran