Benchmarking: An International Journal

The evolution of benchmarking in UK local authorities

Mary Bowerman, Graham Francis, Amanda Ball, Jackie Fry

Explores issues surrounding the recent evolution of benchmarking in the UK public sector with particular regard to local authorities. Argues that what is being done in the…

Supply chain/electronic hubs: a comparative analysis

Yunus Kathawala, Khaled Abdou, Catharina von Franck

As competition abounds, the efficient organization of a company's supply chain is a vital success factor for companies in today's business world. In recent years…

Benchmarking business‐to‐business electronic commerce

Ronald E. McGaughey

The last decade of the twentieth century brought with it exponential growth of electronic commerce (EC). The growth of business‐to‐business (B2B) EC outpaced that of all…

Leadership and HR focus in TQM research in Australia: an assessment and agenda

Shams‐ur Rahman

Aims to examine the state of leadership and HR focus in TQM research in Australia from published literature and to determine areas for future research. The literature…

A model of characterization of the performance for a process of benchmarking

Jean‐Luc Maire

A process of benchmarking implies the use of a model of representation and evaluation of the performance allowing a comparison between firms, and from which a simulation…

Note from the publisher

John McHale

Internet editorial

Ronald E. McGaughey

Benchmarking in electric-commerce

A. Gunasekaran