Benchmarking: An International Journal: Volume 8 Issue 1

Benchmarking Singapore’s high‐TQM maturity organisations

Woon Kin Chung

Since the early 1980s, benchmarking has been widely used as a strategy for organisations to make progress in their TQM maturity. Quality award models provide a comprehensive…

Using pattern matching for the international benchmarking of production practices

Aguinaldo Santos, James A. Powell, John Hinks

This paper presents a methodological contribution to benchmarking studies of production practices. It presents some of the main findings gathered from a benchmarking study…

Achieving MRPII Class A status in an SME ‐ A successful case study

Paul Humphreys, Larry McCurry, Eddie McAleer

Implementing a Manufacturing Resource Planning (MRPII) system represents a significant challenge for all those involved in such projects. Indeed, many such change programmes…

Benchmarking for the development of quality assurance systems

J. Carlos Prado Prado

This article aims to show a benchmarking experience developed by a Business Network for Experience Sharing in Quality (Benchmarking Network) made up of Spanish companies of…

Building benchmarking competence through knowledge management capability ‐ An empirical study of the Kuwaiti context

Ahmad Al‐Athari, Mohamed Zairi

This paper is based on a study which examined the availability of knowledge management Systems in the Kuwaiti private and public sectors. The paper examines the actual situation…

Editorial

A. Gunasekaran