Table of contents
Benchmarking the best practices of non‐corporate R&D organizations
Pradosh Nath, N. MrinaliniPresents an illustrative example of a benchmarking exercise for non‐corporate R&D organizations. Drawing from a global study of 60 R&D organizations from around the world, the…
Benchmarking in the UK: an empirical study of practitioners and academics
David LongbottomPresents the results of a study undertaken to investigate the status of benchmarking within the UK. Results from primary research show that some very successful projects have been…
A paradigm for benchmarking lean initiatives for quality improvement
Clare L. Comm, Dennis F.X. MathaiselThe implementation of more complex lean initiatives in the public sector of the economy is critical for quality improvement and survival. Describes the development of an…
An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework
Robin Mann, Michael VossPresents an innovative approach used by one company to integrate its ISO 9000‐certified management system with a recognised TQM framework (the Baldrige model). The company…
The transfer of best practices: how to build a culture of benchmarking and continuous learning – part 2
Mohamed Zairi, John WhymarkPart 2 of a two‐part article on the transfer of best practices. This article features two case studies. The first of these focuses on Xerox, the document company, and how quality…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran