Benchmarking: An International Journal: Volume 6 Issue 3

Benchmarking unveils emerging knowledge management strategies

Carla O’Dell, Karl Wiig, Peggy Odem

Based on the findings of a large‐scale benchmarking study, this article highlights the strategies employed by best‐practice organizations to identify, capture, and leverage…

Tools and supporting techniques for design quality

Fiorenzo Franceschini, Sergio Rossetto

Rising interest in quality has determined a tangible revision of a new product’s design and a great development of tools for supporting it. The present paper is an attempt at…

Competitive benchmarking in the air cargo industry: Part II

Ingrid Lobo, Mohamed Zairi

This is the second paper of a series of three, discussing a benchmarking application in the air cargo freight industry. The paper discusses the following: qualitative benchmarking…

Benchmarking manufacturing practice using the product life cycle

Gregory M. Magnan, Stanley E. Fawcett, Laura M. Birou

The dynamic nature of today’s global marketplace places a premium on a firm’s ability to anticipate and to respond to customer needs as well as changing competitive pressures…

Benchmarking – best practices: an integrated approach

Khurrum S. Bhutta, Faizul Huq

The essence of benchmarking is the process of identifying the highest standards of excellence for products, services, or processes, and then making the improvements necessary to…

Software benchmarks using function point analysis

Yen Cheung, Rob Willis, Barrie Milne

The alternative to using source lines of code (SLOC) for costing software projects is to use function points. Functional point analysis (FPA), which was first introduced in 1979…