Benchmarking: An International Journal: Volume 28 Issue 9

Omni-channel retailing in supply chains: a systematic literature review

Syed Asif Raza, Srikrishna Madhumohan Govindaluri

The purpose of this paper is to conduct a structured literature review using advanced bibliometric tools to understand the existing knowledge base, understand the trends in…

A supply chain risk management maturity model and a multi-criteria classification approach

Ingrid Saiala Cavalcante de Souza Feitosa, Luiz Cesar Ribeiro Carpinetti, Adiel Teixeira de Almeida-Filho

The purpose of this paper is to propose a supply chain risk management (SCRM) maturity model combined with a fuzzy TOPSIS classification method to evaluate and sort an…

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Santanu Mandal, Ritesh Kumar Dubey

This study explored the role of inter-organizational systems (IOS) appropriation in the form of five key IOS usage-based capabilities, namely, IOS use for communication…

Conceptualising HR outsourcing effectiveness and scale development of HROSERVPERF using PLS-SEM

Siew Chen Sim, Maniam Kaliannan, Mohan Avvari

This study aims to provide a conceptualisation of HR outsourcing (HRO) effectiveness from a service quality perspective and subsequently develop a scale – HROSERVPERF to measure…

An integrated framework for analysing performance indicators of Indian microfinance institutions: a multi-stakeholder perspective

Amit Kumar Bardhan, Barnali Nag, Chandra Sekhar Mishra, Pradeep Kumar Tarei

An amalgamation of Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) has been performed to develop a decision-making framework for…

Deconstructing corporate value creation: evidence from Indian Information Technology enabled Service (ITeS) companies

Suresh Srinivasan, Mahima Gupta, Vaidyanathan Jayaraman

To explore building blocks of corporate value creation that can be effectively assembled by practicing managers to deconstruct corporate value creation into distinctive models…

Benchmarking entrepreneurial intentions of women in the United Arab Emirates

Maqsood Ahmad Sandhu, Omer Farooq, Saba Khalid, Mariam Farooq

Based on the extensive literature review and the research published in the context of Western countries, this study proposes that the entrepreneurship education, participation in…

The role of ecological modernization principles in advancing circular economy practices: lessons from the brewery sector

Simone Sehnem, Ana Beatriz Lopes de Sousa Jabbour, Diogo Amarildo da Conceição, Darciana Weber, Dulcimar José Julkovski

There is no literature that sought the revision and integration of ecological modernization of theory (EMT) and circular economy (CE). This article aims to answer the questions…

Can collaborative buffering strategies reduce distribution costs while improving product returns?: A case of an Asian e-retailer

Bhavin Shah, Gaganpreet Singh

In order to achieve competitive advantage over the physical marketplace, the e-retailers are insisted on endowing with lenient return policies. The piece-wise…

Human competences for sustainable strategic management: evidence from Brazil

Barbara Galleli, Flavio Hourneaux Junior

The purpose of this paper is to identify how human competences are associated with sustainable strategic management (SSM) within organisations.