Benchmarking: An International Journal: Volume 28 Issue 6

Fake it or make it: employee well-being in emotional work settings

Poonam Mehta

The objective of the present study is to measure the well-being of employees who are engaged in frontline roles and actively engrossed in frequent regulation and management of…

Three decades of green advertising – a review of literature and bibliometric analysis

Neha Dhruv Agarwal, V.V. Ravi Kumar

The purpose of this paper is to present an overview of the research which has been done during the past three decades on the topic of green advertising and identify gaps for…

Technology management for innovation in organizations: an argumentation-based modified TISM approach

Rishabh Rajan, Sanjay Dhir, Sushil

In the rapidly changing business world, innovation plays a vital role for organizations to gain a competitive advantage. Various factors associated with technology management and…

Examining the influence of satisfaction and regret on online shoppers' post-purchase behaviour

Sai Vijay Tata, Sanjeev Prashar, Chandan Parsad

The present research has used the expectancy–confirmation model along with the regret theory to examine the influence of six e-retailers' characteristics and confirmation on…

Economic sustainability benchmarking of environmental initiatives: a case of wastewater treatment plant

Abhijit Majumdar, Sanjib Kumar Sinha

It has been long debated whether the three bottom lines of sustainability (economic, environmental and social) can be achieved simultaneously or whether achieving one adversely…

A framework for measuring customer loyalty for 3PL industry: a case of evolving market

Waqar Ahmed, Arsalan Najmi, Simonov Kusi-Sarpong, Sharfuddin Ahmed Khan, Asad Khushal, Joseph Quartey

This research aims to propose a framework for measuring customer loyalty for third party logistics (3PL) industry by exploring the attributes that are more attractive to customers…

Patient-centered communication: an extension of the HCAHPS survey

Shahidul Islam, Nazlida Muhamad

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been recognized as a “gold standard” set of “practical standardized measures” for assessing…

Digital supply chain to unlock new agility: a TISM approach

Akanksha Choudhury, Abhishek Behl, Pratima Amol Sheorey, Abhinav Pal

Traditional supply chain arrangements have failed to keep up with escalating customer demands and breakthrough innovations. The way forward is a flexible yet innovative network…

Family incivility, burnout and job satisfaction: examining the mediation effect

Maria Tresita Paul V, Nimitha Aboobaker, Uma Devi N

Drawing from the work-home resources model and the conservation of resources theory, this study examines the potential of family incivility in instigating burnout and reduced job…

Selection of environmental-conscious sourcing: an empirical investigation

Sudipta Ghosh, Madhab Chandra Mandal, Amitava Ray

The prime objective of this paper is to design a green supply chain management (GSCM) framework to evaluate the performance of environmental-conscious suppliers using…