Benchmarking: An International Journal: Volume 28 Issue 1

A modified boosted support vector machine to rate banks

Hari Hara Krishna Kumar Viswanathan, Punniyamoorthy Murugesan, Sundar Rengasamy, Lavanya Vilvanathan

The purpose of this study is to compare the classification learning ability of our algorithm based on boosted support vector machine (B-SVM), against other classification…

Performance implication of supplier relationship quality: a structural analysis

Jie Yang, Hongming Xie, Jifu Wang, Yingnan Yang

This study aims to examine the impact of supplier relationship quality on curtailing opportunism and promoting cooperation between the exchange partners. It also investigates the…

Developing a new super-efficiency DEA model in the presence of both zero data and stochastic data: a case study in the Iranian airline industry

Mohammad Tavassoli, Amirali Fathi, Reza Farzipoor Saen

The purpose of this study is to propose a novel super-efficiency DEA model to appraise the relative efficiency of DMUs with zero data and stochastic data. Our model can work with…

Green competencies: insights and recommendations from a systematic literature review

Clement Cabral, Rajib Lochan Dhar

This study conceptualises the construct – green competencies. The concept is in the niche stage and needs further elaboration. Hence, to address the research gap, this study…

Exploring integrated supply chain performance in healthcare: a service provider perspective

Shefali Srivastava, Rohit Kr Singh

The paper identifies the antecedents and consequences of integrated supply chain performance (ISCP) in healthcare systems.

Aligning operational practices to competitive strategies to enhance the performance of Indian manufacturing firms

Saumyaranjan Sahoo

The main purpose of this study is to understand how collective operational practices are adapted or stimulated by a firm's competitive strategy.

Modeling the enablers of humanitarian supply chain management: a hybrid group decision-making approach

Sachin Agarwal, Ravi Kant, Ravi Shankar

This paper intends to explore and appraise the humanitarian supply chain management enablers (HSCMEs) for efficient and effective humanitarian operations. This research aims to…

Building trust in multi-stakeholder collaborations for new product development in the digital transformation era

Fatima Zahra Barrane, Nelson Oly Ndubisi, Sachin Kamble, Gahima Egide Karuranga, Diane Poulin

The study aims to explore the critical approaches adopted by innovative organizations and to build an environment of trust between the multiple stakeholders collaborating for new…

Application of fuzzy DEA and machine learning algorithms in efficiency estimation of paddy producers of rural Eastern India

Anirban Nandy, Piyush Kumar Singh

Data envelopment analysis (DEA) has wide applications in the agricultural sector to evaluate the efficiency with crisp input and output data. However, in agricultural production…

Service quality dimensions of ride-sourcing services in Indian context

Tejas R. Shah

This paper aims to identify the dimensions of service quality in the case of ride-sourcing services in Indian context.

Examining the link among green human resource management practices, green supply chain management practices and performance

Innocent Senyo Kwasi Acquah, Yaw Agyabeng-Mensah, Ebenezer Afum

The increasing concern for the protection of the environment through pollution prevention, conservation of resources and less usage of energy has attracted several firms to align…

Training transfer climate: examining the role of high performance work system and organizational performance in the power sector of India

Ashutosh Muduli, Gary N. McLean

Benchmarking research has explored the role of organizational practices and business processes rooted with human capabilities for achieving growth performance. The role of high…

Factors influencing organizational agility in higher education

Shalini Menon, M. Suresh

The purpose of this paper is to explore the factors that can facilitate agility in higher education and to analyze the interrelationship between the factors.

Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions

Ramji Nagariya, Divesh Kumar, Ishwar Kumar

The purpose of this study is to carry out the systematic literature review, bibliometric analysis and content analysis of extant literature of service supply chain (SSC).

Ascertaining service quality and medical practitioners' sensitivity towards surgical instruments using SERVQUAL

Sulphey MM, K. Mohamed Jasim

Service quality (SQ) has become an essential and indispensable component in healthcare and many other industries. SQ can deliver guaranteed stakeholder value and consequent…