Benchmarking: An International Journal: Volume 26 Issue 8

Efficiency analysis of Indian banking industry over the period 2008–2017 using data envelopment analysis

Roopteja Tamatam, Pankaj Dutta, Goutam Dutta, Stefan Lessmann

The purpose of this paper is to estimate the relative efficiencies of banks of the Indian domestic banking sector by employing various models of data envelopment analysis (DEA…

Forewarned is forearmed: Assessment of IoT information security risks using analytic hierarchy process

S. Vijayakumar Bharathi

Internet of Things (IoT) interconnects many heterogeneous devices to each other, collecting and processing large volumes of data for decision making without human intervention…

Trends of puffery in advertising – a bibliometric analysis

Krunal K. Punjani, V.V. Ravi Kumar, Sanjeev Kadam

The purpose of this paper is to quantitatively assess the essential trends of existing research on “puffery in advertising” through bibliometric analysis.

Operational risk management and customer complaints: The role of product complexity as a moderator

Noor Fareen Abdul Rahim, Essia Ries Ahmed, Mohammad Nizam Sarkawi, Abdul Rahman Jaaffar, Jauriyah Shamsuddin

The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the…

Industry 4.0: key findings and analysis from the literature arena

Rejikumar G., Raja Sreedharan V., Arunprasad P., Jinil Persis, Sreeraj K.M.

In recent years, a new transformation known as Industry 4.0 has drawn much attention throughout the world, and numerous investigations have fundamentally looked into the uprising…

A holistic approach to supplier evaluation and order allocation towards sustainable procurement

Tritos Laosirihongthong, Premaratne Samaranayake, Sev Nagalingam

The purpose of this paper is to propose a holistic approach for supplier evaluation and purchasing order allocation among the ranked suppliers who meet acceptable levels of…

Dynamic supplier selection through optimal ranking under two-echelon system

Md Tanweer Ahmad, Sandeep Mondal

With the increasing competition among the industries, they remain under pressure as how to select the best set of suppliers for the competitive edge. Often, it has been…

Reconfigurable manufacturing system: a state-of-the-art review

Kamal Khanna, Rakesh Kumar

The purpose of this paper is to present an organized review of existing research on reconfigurable manufacturing system (RMS). The paper considers majority of the prominent…