Table of contents
A state-wise performance appraisal of the Indian roads using PROMETHEE-GIS approach
Shankar Chakraborty, Rajeev Ranjan, Poulomi MondalA road network provides arterial arrangement to facilitate business, transport, social integration and economic progress of any nation. During the last seven decades after…
Determinants of operational efficiency in the oil and gas sector: A Balanced scorecards perspective
Salama S. Al-Qubaisi, Mian AjmalThere is limited research that indicates the relation between knowledge management practices (KMPs), organizational culture (OC) and operational efficiency performance (OE) by…
Service quality function deployment by the C-shaped QFD 3D matrix: The case of post bank services
Maryam Hassani, Arash Shahin, Manouchehr KheradmandniaThe purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements…
Interpretive framework for analyzing lean implementation using ISM and IRP modeling
Anup Prabhakarrao Chaple, Balkrishna Eknath Narkhede, Milind M. Akarte, Rakesh RautFirms have been adopting lean manufacturing to improve their business performances. However, they are facing failures or less success in implementation, mainly due to lack of…
Efficient courts? A frontier performance assessment
Gustavo Ferro, Carlos A. Romero, Exequiel Romero-GómezThe purpose of this paper is to build performance indicators to assess efficiency for First Instance Federal Courts in Argentina and study the determinants of efficiency in…
Strategic human resource practices for innovation performance: An empirical investigation
Noopur SinghThe purpose of this paper is to understand the conception of strategic human resource practices (SHRPs) for establishing innovation performance (IP) in the tourist hotel industry…
Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma: A literature review and key findings
Raja Sreedharan V., Vijaya Sunder M., Raju R.The purpose of this paper is to review the existing literature on the critical success factors (CSFs) of various continuous improvement (CI) like total quality management (TQM)…
An empirical study on relationships amongst success in benchmarking, success in Kaizen, people mindset and organizational dimensions
Joklan I.C. Goni, Fransisca Tharia, Nugroho SuryoThe purpose of this paper is to examine factors that most strongly influence success in benchmarking as attempted by Indonesian manufacturers and service companies. It…
Case study analysis of e-waste management systems in Germany, Switzerland, Japan and India: A RADAR chart approach
Karishma Chaudhary, Prem VratThe purpose of this paper is to analyze e-waste management systems in Germany, Switzerland, Japan and India and benchmark best practices in the Indian scenario.
An empirical study of oil and gas value chain agility in the UAE
Ala Shqairat, Balan SundarakaniThe purpose of this paper is to investigate the agility of oil and gas value chains in the United Arab Emirates (UAE) and to understand the impact of implementing supply…
Technical efficiency of private sector hospitals in India using data envelopment analysis
Aradhana Vikas Gandhi, Dipasha SharmaThe purpose of this paper is to ascertain the performance of Indian hospitals in recent past and derive meaningful insights for policy makers and practicing managers in this area.
Benchmarking model for factors influencing creation of negative electronic word of mouth
Sushant Kumar, Shankar PurbeyThe purpose of this paper is to develop a structural framework for factors influencing the creation of negative electronic word of mouth (WOM) at online forums, review portals…
Achieving economic and social sustainability through hyperconnectivity: A cross-country comparison
Marina Apaydin, Erkan Bayraktar, Mohammad HossaryThe purpose of this paper is to identify cross-country differences in socio-economic sustainability, which are operationalized as relative efficiency of economic and social…
Benchmarking Indian ceramic enterprises based on green supply chain management pressures, practices and performance
Kailash Choudhary, Kuldip Singh SangwanThe purpose of this paper is to identify and analyze the impact of green supply chain management (GSCM) pressures, implementation level of GSCM practices and improvement in…
Developing a strategic performance scoring system for healthcare nonprofit organisations
Ishani Buddika Soysa, Nihal Palitha Jayamaha, Nigel Peter GriggUsing the BSC as the starting point, the purpose of this paper is to present a theory on nonprofit performance management and describes how an overall performance index (OPI) was…
Sustainability orientation, supply chain integration, and SMEs performance: a causal analysis
Shashi Shashi, Roberto Cerchione, Piera Centobelli, Amir ShabaniThe pressure of globalization has raised social concerns related to the protection of the environment, forced companies to use sustainability as a strategic weapon to fulfill the…
Experiential learning: analyzing success and failures in Indian telecom sector
Shaili Singh, Mahua GuhaThe purpose of this paper is to study the self and vicarious learning patterns of organizations through operational success and benchmark failure experiences. The study is…
Interpretive multi-criteria valuation of flexibility initiatives on direct value chain
Sushil SushilActivities on direct value chain directly add value to the products/services delivered to the customers. This value addition can be further enhanced by taking up flexibility…
Pro-environmental behaviours at workplace: An empirical study in Indian manufacturing organizations
Rameshwar Shivadas Ture, M.P. GaneshThe purpose of this paper is to understand the influence of individual and organisational factors on pro-environmental behaviours of the employees at the workplace.
Modeling green supply chain coordination: current research and future prospects
Chetna Chauhan, Amol SinghWith rising environmental concerns, recent years have witnessed a significant surge of academic and corporate interest in green supply chain coordination (GSCC). This is evident…
Evolution and effect of LEAN bundles: a longitudinal study
Ville Hallavo, Markku Kuula, Antero PutkirantaThe purpose of this paper is to study the effects of lean in a longitudinal context. Lean is currently experiencing its second coming. In spite of this, the current body of…
Comparison of efficiency and technology across the banking systems of Vietnam, China and India: A stochastic cost and revenue meta-frontier approach
Thanh Pham Thien NguyenGiven some similarities in the banking industry and economic condition across Vietnam, China and India, the purpose of this paper is to estimate and compare the cost and revenue…
A model for supply chain risk management in the automotive industry using fuzzy analytic hierarchy process and fuzzy TOPSIS
Samira Salehi Heidari, Mohammad Khanbabaei, Majid SabzehparvarOne of the most important issues in supply chain (SC) management is the identification and management of the risk involved in it. The purpose of this paper is to propose a…
Benchmarking the interactions among performance indicators in dairy supply chain: An ISM approach
Rahul S. Mor, Arvind Bhardwaj, Sarbjit SinghThe purpose of this paper is to explore the key performance indicators (PIs) that serve as a decision support tool in case of dairy supply chain practices and to analyze their…
The influence of social media marketing activities on customer loyalty: A study of e-commerce industry
Mayank Yadav, Zillur RahmanThe purpose of this paper is to examine the impact of perceived social media marketing activities (SMMAs) on customer loyalty via customer equity drivers (CEDs) in an e-commerce…
Purchasing and supply management skills revisited: an extensive literature review
Elina KarttunenResearch on purchasing managers and their skills requirements supports the training and education of purchasing professionals. This paper offers an in-depth analytical review of…
Determinants of customer loyalty: a study with customers of a Brazilian bank
Gabriel Sperandio Milan, Luiz Antonio Slongo, Luciene Eberle, Deonir De Toni, Suélen BebberThe purpose of this paper is to analyze customer loyalty in the context of existing relationships between Brazilian banking service provider and its customers in the context of…
Importance of innovation and flexibility in configuring supply network sustainability
Surajit Bag, Shivam Gupta, Arnesh TelukdarieThe alignment of procurement strategy with overall business strategy is important for superior firm performance. It is also essential for firms’ purchasing structure to fit the…
Benchmarking self-declared social sustainability initiatives in cocoa sourcing
Sumit Kishore Lalwani, Breno Nunes, Daniel Chicksand, Dev Kumar (Roshan) BoojihawonThe purpose of this paper is to examine the self-declared sustainability initiatives of the world’s four largest chocolate manufacturers (Ferrero, Mars, Mondelez and Nestlé) and…
The impact of Big Data analytics and data security practices on service supply chain performance
Yudi Fernando, Ramanathan R.M. Chidambaram, Ika Sari Wahyuni-TDThe purpose of this paper is to investigate the effects of Big Data analytics, data security and service supply chain innovation capabilities on services supply chain performance.
Factors that influence the quality of services provided by the bus rapid transit system: A look for user’s perception
Joás Tomaz de Aquino, Juliana Valença de Souza, Vanessa de Cássia Lima da Silva, Taciana de Barros Jerônimo, Fagner José Coutinho De MeloThis study analyses the factors that can influence the quality of service provided by the bus rapid transit (BRT) system in the state of Pernambuco. It is incipient, considering…
Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study)
Maysoon Mohammed Yaseen, Rateb J. Sweis, Ayman Bahjat Abdallah, Bader Yousef Obeidat, Nadia J. SweisThe purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The…
Achieving supply chain excellence through supplier management: A case study of fast moving consumer goods
Mohammad Asif Salam, Sami A. KhanThe purpose of this paper is to develop a supplier selection and management program to improve overall supplier performance.
Enterprise risk management in the bus market of the city of São Paulo
Paschoal Federico Neto, Ricardo Fernandes Santos, Fábio Lotti OlivaThe purpose of this paper is to analyze the identification, evaluation and treatment of risks, as well as the appetite and corporate maturity in relation to enterprise risk…
The direct and indirect effect of the existence of risk management on the relationship between audit committee and corporate social responsibility disclosure
Sami R.M. MusallamThe purpose of this paper is to investigate the direct and indirect effect of the existence of risk management on the relationship between audit committee and corporate social…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran