Benchmarking: An International Journal: Volume 25 Issue 3

Sustainable people, process and organization management in emerging markets

Integrated dynamic vendor selection and order allocation problem for the time dependent and stochastic data

In this paper, vendor selection and order allocation problem is considered for a buyer dealing in multiple products to be supplied by multiple vendors. Each product has an…

Sustainability strategies in the Indian leather industry: an empirical analysis

Burgeoning challenges of climate change and poverty alleviation across many parts of the world have enforced the policy makers and researchers to develop an alternate system for…

Quality measurement of Indian commercial hospitals – using a SERVQUAL framework

The purpose of this paper is to understand and compare the level of patient’s expectations of healthcare services and their perceived performance. The paper also provides insights…

Board independence and managerial authority

The imposition of the Sarbanes Oxley (SOX) Act and the NYSE/NASDAQ regulations boosted the proportion of independent directors serving on corporate boards. For certain firms…

Associations between organisational factors, TQM and competitive advantage: Evidence from an emerging economy

The purpose of this paper is to examine the association between the extent of adoption of TQM, using Kaynak’s (2003) core TQM practices (quality data and reporting, supplier…

The adoption of balanced scorecard: an exploration of its antecedents and consequences

The purpose of this paper is to study the adoption of balanced scorecard (ABSC) as performance management system (PMS). It also proposes a framework for empirically validating the…

Project risk analysis based on project characteristics

The purpose of this paper is to analyze risk profiles of projects based on project characteristics and provide key managerial insights.

Sustainability of microenterprises: an empirical analysis

The purpose of this paper is to investigate the facilitators and impediments of business sustainability of the microenterprises. The study also proposes a framework of social…

Supply chain performance measures and metrics: a bibliometric study

The purpose of this paper is to review the existing literature on supply chain performance measures and metrics (PMMs). It provides a critical evaluation of 234 articles published…

Work disengagement among SME workers: evidence from India

The purpose of this paper is to examine the two alternative theoretical explanations of disengagement at work. Following the job demands-resources (JD-R) perspective, the…

Modelling the drivers for sustainable agri-food waste management

The waste of invaluable agri-food produce is the concern of United Nations Organisation and all countries across the world. The purpose of this paper is to identify and model the…

Sustainability assessment in manufacturing organizations: Development of assessment models

The purpose of this paper is to develop a sustainability readiness assessment model and a sustainability assessment model for manufacturing organizations.

Does board demographic diversity influence firm performance? Evidence from Indian-knowledge intensive firms

In the wake of inconsistent findings between board diversity and firm performance, the purpose of this paper is to advance the research by examining the linear and non-linear…

Public sector R&D and relative efficiency measurement of global comparators working on similar research streams

Deriving a measure of efficiency of public-funded organizations (primarily not-for-profit organizations) and ranking these efficiency measures have been major subjects of debate…

Innovative sustainable methodology for managing in-house software development in SMEs

The purpose of this paper is to present an innovative agile methodology that proposes fundamental changes in managing the development of in-house information systems in small- and…