Benchmarking: An International Journal: Volume 23 Issue 5

A design science research approach to website benchmarking

Leonie Cassidy, John Hamilton

Literature-identified website benchmarking (WB) approaches are generally time consuming, survey based, with little agreement on what and how to measure website components. The…

Supply chain practices : An implementation status in Indian manufacturing organisations

S. J. Gorane, Ravi Kant

– The purpose of this paper is to investigate the current level of supply chain practices (SCPs) in Indian manufacturing organizations.

Measuring the service gaps in the roles of quantity surveyors in the emerging market

AbdulLateef Olanrewaju

The opportunities that the emerging markets present to the players in the construction industry means that the players need to expand on the scope and size of their…

Environmental benchmarking practices in Indian industries: Evidences from an empirical study

Neelam Singh, Suresh Jain, Prateek Sharma

The purpose of this paper is to understand whether the adoption of environmental management practices and firm characteristics influence the environmental benchmarking in Indian…

Benchmarking eco-industrial park development: the case of Devens

Vesela Veleva, Peter Lowitt, Neil Angus, Dona Neely

The purpose of this paper is to review and update Devens eco-industrial park sustainability indicators and benchmark progress made since 2000 in the seven key areas of its…

Benchmarking operating room departments in the Netherlands: Evaluation of a benchmarking collaborative between eight university medical centres

Elizabeth van Veen-Berkx, Dirk F. de Korne, Olivier S. Olivier, Roland A. Bal, Geert Kazemier

Benchmarking is increasingly considered a useful management instrument to improve performance in healthcare. The purpose of this paper is to assess if a nationwide long-term…

Impact of exchange rate movement and macro-economic factors on exports of software and services from India

Parijat Upadhyay, Saikat Ghosh Roy

The information technology (IT) sector in India is the leading exporter from the service sector domain and also is a significant contributor to the overall export kitty of India…

Assessing service quality in secondary schools: the case of Jordan

Rateb Sweis, Hannah Diab, Firas Izzat Mahmoud Saleh, Taghrid Suifan, Samer Eid Dahiyat

Since conducting the literature review revealed that assessing quality in secondary schools has been an unexplored territory, and where most educational service quality research…

A conceptual framework for product service system design for machine tools: Issues in Indian context

Pankaj U. Zine, Makarand S Kulkarni, Arun K. Ray, Rakesh Chawla

The purpose of this paper is to propose a conceptual framework for product service system (PSS) design for machine tools and discuss the PSS implementation issues focusing on the…

Exploring added value through the service process: a comparative multiple case study

Sanna Pekkola, Juhani Ukko

The purpose of this paper is threefold: first, to evaluate how the service process of the market leader differs from the other actors’ processes and whether the service process…

Conceptualizing the relative openness of supply chain and its impact on organizational performance

Kamel A. Fantazy, Syed Awais Ahmad Tipu, Vinod Kumar

– The purpose of this paper is to develop a framework conceptualizing the relative openness of a supply chain and its impact on organizational performance.

Concurrent design of nanofluid for x-abilities using MADM approach

Jyoti Prakash, Vishnu P. Agrawal

Multiple attribute decision making (MADM) is a conceptual agenda used for evaluation and selection of optimal nanofluid to assure best performance of heat exchanger. Most of the…

Benchmarking the competitiveness of the ASEAN 5 equity markets: An application of Porter’s diamond model

Wanida Jarungkitkul, Sorasart Sukcharoensin

The purpose of this paper is to study the competitiveness of the stock markets in ASEAN 5, which are the Stock Exchange of Thailand (SET), the Singapore Exchange (SGX), Bursa…

Application of a team integration performance index in road infrastructure alliance projects

Che Khairil Izam Che Ibrahim, Seosamh B. Costello, Suzanne Wilkinson

The purpose of this paper is to explore the applicability of the Alliance Team Integration Performance Index (ATIPI) model as an assessment tool to measure the performance of team…

Impact of ownership change on plant practice-performance dynamics: A longitudinal multiple case study

Ville Hallavo, Jarmo Toivanen, Markku Kuula, Antero Putkiranta

Ownership change has been an overlooked contingency factor in past plant level practice-performance studies. Therefore, the purpose of this paper is to examine the impact of…

Identification of a standard AI based technique for credit risk analysis

M. Punniyamoorthy, P. Sridevi

Credit risk assessment has gained importance in recent years due to global financial crisis and credit crunch. Financial institutions therefore seek the support of credit rating…