Benchmarking: An International Journal: Volume 23 Issue 2

Strategic resource management model and data envelopment analysis for benchmarking of Indian retailers

Aradhana Gandhi, Ravi Shankar

The purpose of this paper is to use strategic resource management (SRM) model and data envelopment analysis (DEA) for benchmarking Indian retailers. The study ascertains, how a…

Ownership, size, and efficiency: evidence from software companies in India

Bimal Kishore Sahoo

The purpose of this paper is to discuss the trends in relative efficiency of software companies in India during 1999-2008 by applying input-oriented data envelopment analysis…

New drivers and challenges in a multi-polar world

Rosa Caiazza

– The purpose of this paper is to explore current trends in multi-polar world with the aim of assessing new drivers and challenges in cross-border M & A.

A framework to study vendors’ contribution in a client vendor relationship in information technology service outsourcing in India

Daisy Mathur Jain, Reema Khurana

The information technology (IT) industry has been continuously expanding. This has resulted in promoting outsourcing of work by clients to vendors. Most of the published research…

Benchmark the best factory data collection system (FDC) using AHP-GRA method

Sanjaykumar R Gangurde

– The purpose of this paper is to propose a multi-criteria decision making method to evaluate factory data collection (FDC) system alternatives.

Objectives priority in university strategy map for resource allocation

Fariborz Rahimnia, Naghmeh Kargozar

The purpose of this paper is to provide a model for Ferdowsi University of Mashhad (FUM) to prioritize its objectives. This will be achieved by providing strategy map using…

Meta modelling of job satisfaction effective factors for improvement policy making in organizations

Hamed Fazlollahtabar, Iraj Mahdavi, Nezam Mahdavi-Amiri

The purpose of this paper is to propose a Meta modeling based on regression, neural network, and clustering to analyze the job satisfaction factors and improvement policy making…

Benchmarking of product recovery alternatives in reverse logistics

S. K. Sharma, S.S. Mahapatra, M.B. Parappagoudar

Selection of best product recovery alternative in reverse logistics (RL) has gained great attention in supply chain community. The purpose of this paper is to provide a robust…

Development and implementation of product sustainment simulator utilizing fuzzy cognitive map (FCM)

Benedict M. Uzochukwu, Silvanus J. Udoka, Femi Balogun

Managing product life cycle data is important for achieving design excellence, product continued operational performance, customer satisfaction and sustainment. As a result, it is…

A methodology for analyzing shipyard supply chains and supplier selection

Nikolaos Vlachakis, Athanassios Mihiotis, Costas P Pappis, Ioannis N Lagoudis

– The purpose of this paper is to focus on shipyard supply chains in order to identify the processes that take place and evaluate the risks associated with suppliers.

Role of green policy on sustainable supply chain management: A model for implementing corporate social responsibility (CSR)

Broto Rauth Bhardwaj

Green supply chain management (GSCM) has become the driver of sustainable strategy. This topic has been gaining increasing attention within both academia and industry for making…

Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant

Ramakrishnan Ramanathan, Yun Di, Usha Ramanathan

In service sector, measuring quality of services is generally acknowledged to be difficult as it involves many psychological features. Hence, identifying the determinants of…