Benchmarking: An International Journal: Volume 22 Issue 6

Surgical services efficiency by data envelopment analysis

Saeedeh Ketabi, Hamid Ganji, Samireh Shahin, Mehdi Mahnam, Marzieh Soltanolkottabi, Shirin Alsadat Hadian Zarkesh Moghadam

Different surgical services demand operating rooms (OR) to treat elective patients, each competing for a limited supply of OR time. The purpose of this paper is to obtain…

An analytic network process approach for the election of green marketable products

Ratapol Wudhikarn, Nopasit Chakpitak, Gilles Neubert

In this study, an optimal green product is selected from three newly developed ecological products and a non-environmentally friendly product. An analytic network process (ANP)…

Consistency of strategic and tactical benchmarking performance measures: A perspective on managerial positions and organizational size

Mohammad Z. Meybodi

The purpose of this paper is to examine the consistency of benchmarking performance measures and to investigate the impact of organizational size and managerial positions on the…

Assessing maturity development of purchasing management in construction

Jan van Lith, Hans Voordijk, Julieta Matos Castano, Bart Vos

Prime contractors spent a substantial part of their turnover on purchasing. The management of the purchasing function therefore has a large influence on the overall performance of…

Evaluation of retail service quality – a fuzzy AHP approach

Rema Gopalan, Sreekumar ., Biswajit Satpathy

With the growing importance of service quality in Indian retail, it becomes critical for the retailers to identify the appropriate dimensions for their retail stores. In the…

Benefits; drawbacks and boundaries to deliver JIT: Re-thinking the UK automotive industry operations supply strategy

Emma Jayne Dinsdale, David Bennett

The purpose of this paper is to carry out case study research to analyse the current situation at a world class vehicle manufacturer (VM), the main case organisation. This paper…

Segmentation based product design using preferred features

Sanjaykumar R. Gangurde, Milind M. Akarte

The purpose of this paper is to present a systematic methodology for segmenting customers based on the preferred product features, its cost and worth, so as to facilitate the…

Efficiency assessment of banking sector in Yemen using data envelopment window analysis: A comparative analysis of Islamic and conventional banks

Fekri Ali Shawtari, Mohamed Ariff, Shaikh Hamzah Abdul Razak

– The purpose of this paper is to examine the banking industry’s efficiency using the case of Yemen.

A comprehensive model for supply chain integration

Cunlu Zhang, Angappa Gunasekaran, William Yu Chung Wang

Extant research on supply chain integration defines integration in different ways, and mainly discusses a limited number of integration elements. The purpose of this paper is to…

Multi-criteria decision making for supplier selection using fuzzy AHP approach

Vinod Yadav, Milind Kumar Sharma

The purpose of this paper is to propose a multi-criteria supplier selection model using fuzzy analytical hierarchy process (FAHP) approach for a leading automobile company in…

Modeling cause and effect relationships of strategy map using fuzzy DEMATEL and fourth generation of balanced scorecard

Changiz Valmohammadi, Javad Sofiyabadi

The purpose of this paper is to develop the strategy map (SM) of an Iranian automotive industry and the causal and effects relations of the SM’s variables though fourth generation…

Job involvement, organizational commitment, professional commitment, and team commitment: A study of generational diversity

Ajay Singh, Bindu Gupta

The purpose of this paper is to examine the relationship among job involvement, organizational commitment, team commitment and professional commitment and to explore generational…