Table of contents
An importance-performance analysis for supplier assessment in foreign-aid funded procurement
Shahadat Khan, Shams RahmanUsing a sample of executing agency executives, donor agency executives and supplying organisation executives, this study aims to identify the critical criteria for the assessment…
Assessment of quality services through linguistic variables
Deise de Araújo Batista, Denise Dumke de MedeirosImprovements in quality have a very important role to play in services because such improvements add greater flexibility and give clients greater confidence in the services…
Performance measures and metrics for the creative economy
D. Steven White, Angappa Gunasekaran, Matthew H. RoyCreativity is becoming one of the most powerful sources of competitive advantage in the modern economy. As more developed economies progress from the tertiary (or service-based…
Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Paulo Augusto Cauchick Miguel, Marly Monteiro de CarvalhoThe paper reports case studies conducted in services organizations that apply Six Sigma in an emerging economy. Aspects of human resources and full-time specialist…
Adoption of quality management practices: An investigation of its relationship with labor productivity for labor-intensive manufacturing companies
Alemu Moges Belay, Fentahun Moges Kasie, Petri Helo, Josu Takala, Daryl J. PowellThe purpose of this paper is to investigate the relationship between quality management practice and labor productivity in labor-intensive manufacturing companies in a developing…
Benchmarking the performance indicators of Indian Railway container business using data envelopment analysis
Neeraj Bhanot, Harwinder SinghIndian Railways being sole government organization for infrastructure, operations and regulatory functions entered for competition in the container segment in January 2006 through…
An investigation of lead benchmarking implementation: A comparison of small/medium enterprises and large companies
Masoomeh Zeinalnezhad, Muriati Mukhtar, Shahnorbanun SahranThe purpose of this paper is to explore current levels of lead benchmarking implementation and lead performance indicators among Malaysian organizations. Comparing small and…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran