Table Of Contents: Volume 19 Issue 6
The purpose of this paper is to discuss the use of data envelopment analysis (DEA) to benchmark store performance for the purpose of rationalising retail distribution network.
Benchmarking the use of tools and techniques in the Six Sigma programme based on a survey conducted in a developing countryPaulo Augusto Cauchick Miguel, Eduardo Satolo, João Marcos Andrietta, Felipe Araújo Calarge
Six Sigma program is an approach currently adopted by many companies, which involves a highly disciplined and guided process, in which applications of many different tools…
The purpose of this paper is to assist ocean container carriers in their service quality improvement strategies to ensure breakthrough performance in India.
The purpose of this paper is to investigate the current state, understanding and opinions of benchmarking in the Egyptian hotel sector in order to establish its perceived…
The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana.
The purpose of this descriptive research article is to investigate current benchmarking practices (2001 to 2010) so as to determine new approaches which may transcend the…
Renamed from:Benchmarking for Quality Management & Technology
Online date, start – end:1999
Copyright Holder:Emerald Publishing Limited
- Prof. Angappa Gunasekaran