Benchmarking: An International Journal: Volume 19 Issue 2

The impact of company learning and growth capabilities on the customer‐related performance

Majidul Islam, Yi‐Feng Yang, Lokman Mia

The purpose of this paper is to investigate the relationship between a company's customer‐related performance and its learning and growth capabilities.

ISO/IEC 15504 measurement applied to COBIT process maturity

Alastair Walker, Tom McBride, Gerhard Basson, Robert Oakley

The assessment of COBIT process maturity levels is fraught with a number of problems regarding the objectivity of the assessment results. Unlike ISO/IEC 15504, COBIT does not…

TQM dimensions and their interrelationships in ISO certified engineering institutes of India

Shivakumar Burli, Virupaxi Bagodi, Basavaraj Kotturshettar

The purpose of this paper is to investigate the dimensions of TQM, analyse interrelationships and their combined influence on results achieved in ISO certified engineering…

Evaluation of irrigation efficiencies for water users' associations in a major irrigation project in India by DEA

Sanjay Sitaram Phadnis, Mukul Kulshrestha

The quantity and quality of available water resources have been recognized limiting factors in development of most of the arid and semi arid regions. The purpose of this paper is…

Benchmarking of Indian mobile telecom operators using DEA with sensitivity analysis

Vineeta Nigam, Tripta Thakur, V.K. Sethi, R.P. Singh

The purpose of this paper is to benchmark the Indian mobile telecommunication service providers for relative efficiencies. In this paper, a method for benchmarking performance of…

Benchmarking overhead in education: a theoretical and empirical approach

Jos L.T. Blank, Bart L. van Hulst, Patrick M. Koot, Ruud van der Aa

The purpose of this paper is to focus on the efficiency of Dutch secondary schools. In particular, the size of the schools' management is benchmarked.

Overcoming benchmarking reluctance: a literature review

John Williams, Cheryl Brown, Anita Springer

The purpose of this paper is to identify reported barriers to benchmarking and strategies to surmount these barriers.

Investigating “The Way” for Toyota suppliers: A quantitative outlook on Toyota's replicating efforts for supplier development

Phillip Marksberry

Toyota's management system, more formally known as the Toyota production system (TPS) is one of the most benchmarked business improvement strategies in modern industry. While many…

Manual of Best PracticeBenchmarking Water Services: Guiding Water Utilities to Excellence

Gregory M. Baird

Special issue on benchmarking in information ergonomics