Benchmarking: An International Journal: Volume 15 Issue 6

Benchmarking practices of quality function deployment: results from a field study

Paulo Augusto Cauchick Miguel, José Antonio Carnevalli

This paper continues the analysis of the data collected in a survey of quality function deployment (QFD) carried out in Brazil, and deepens the study by carrying out interviews at…

Relative balanced measurement of trainee civil servants: a case example from Greece

Athanasios G. Vasilakis

The purpose of this paper is to present the concept of relative balanced measurement as benchmarking tool for public training centers and public services.

Provider‐perceived dimensions of total quality management in healthcare

Mayuri Duggirala, Chandrasekharan Rajendran, R.N. Anantharaman

The purpose of this paper is to highlight key dimensions of provider‐perceived total quality management (TQM) in the healthcare sector in India. Further, the impact of the…

Benchmarking applications in public sector principal‐agent relationships

Bjørn Andersen, Bjørnar Henriksen, Ingrid Spjelkavik

The purpose of this paper is to explore the range of benchmarking applications that can be used in a principal‐agent relationship setting often found in the public sector.

Understanding benchmarking in Egyptian organizations: an empirical analysis

Hesham A.E. Magd

The intention of this study is to investigate the state of benchmarking in a variety of organizations in Egypt. More specifically, the study aims to understand the state of…

Benchmarking: methods and tools for SME

Jean‐Luc Maire, Vincent Bronet, Maurice Pillet

The purpose of this paper is to present a benchmarking process that can assist small to medium‐sized enterprises (SME).

Benchmarking in public procurement

Jeanette Raymond

This paper investigates the technique of benchmarking to improve the quality of the public procurement process and discusses the importance of benchmarking to overcome perceived…

Compiling and prioritizing strategies for electrical energy production from fossil fuel with support of benchmarking

J. Razmi, S.F. Ghaderi, M. Zairi, H.R. Sadeghi Keyno

The purpose of this paper is to compile and prioritize necessary strategies to produce electrical energy from fossil resources in the Iranian power industry.

Note from the publisher

Vicky Williams

Outstanding Paper Award