Table Of Contents: Volume 15 Issue 4
This study aims to evaluate the effects produced by a strategy aimed at neutralising one of the “disturbance factors” that may impede the focalisation on “real…
The purpose of this paper is to explore the theoretical understanding and practical application of lead benchmarking and performance measurement as a way to achieve…
The purpose of this study is to present a discussion on the most commonly accepted benchmarking norms in the USA, the lessons learned from benchmarking experiences and see…
On the suitability of the self‐organizing map for analysis of the macro and firm level competitive environmentAapo Länsiluoto, Tomas Eklund
The purpose of this study is to present and compare the results of an evaluation of two self‐organizing map (SOM) models' suitability for financial environment analysis…
The purpose of this paper is to create a model called “Balanced score for the balanced score card” and to provide an objective benchmarking indicator for evaluating the…
The purpose of the paper is to develop an integrated framework for performance management of healthcare services.
The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.
Renamed from:Benchmarking for Quality Management & Technology
Online date, start – end:1999
Copyright Holder:Emerald Publishing Limited
- Prof. Angappa Gunasekaran