Benchmarking: An International Journal: Volume 15 Issue 4

The exclusion of indirect costs from efficiency benchmarking

Antonio Davide Barretta

This study aims to evaluate the effects produced by a strategy aimed at neutralising one of the “disturbance factors” that may impede the focalisation on “real (in)efficiency” in…

Benchmarking and performance measurement: a statistical analysis

Sandra Moffett, Karen Anderson‐Gillespie, Rodney McAdam

The purpose of this paper is to explore the theoretical understanding and practical application of lead benchmarking and performance measurement as a way to achieve organisational…

Perceptions about benchmarking best practices among French managers: an exploratory survey

Faizul Huq, Marie‐Helene Abbo, Ziaul Huq

The purpose of this study is to present a discussion on the most commonly accepted benchmarking norms in the USA, the lessons learned from benchmarking experiences and see how…

On the suitability of the self‐organizing map for analysis of the macro and firm level competitive environment: An empirical evaluation

Aapo Länsiluoto, Tomas Eklund

The purpose of this study is to present and compare the results of an evaluation of two self‐organizing map (SOM) models' suitability for financial environment analysis. The…

Balanced score for the balanced scorecard: a benchmarking tool

M. Punniyamoorthy, R. Murali

The purpose of this paper is to create a model called “Balanced score for the balanced score card” and to provide an objective benchmarking indicator for evaluating the…

Managing healthcare performance in analytical framework

Prasanta K. Dey, Seetharaman Hariharan, Ozren Despic

The purpose of the paper is to develop an integrated framework for performance management of healthcare services.

Scales to measure and benchmark service quality in tourism industry: A second‐order factor approach

Bindu Narayan, Chandrasekharan Rajendran, L. Prakash Sai

The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry.

Supplier selection in pharmaceutical industry: An analytic network process approach

Konstantinos Kirytopoulos, Vrassidas Leopoulos, Dimitra Voulgaridou

Evaluating and selecting the best among the offers provided by various suppliers is a complex problem that takes into account both tangible and intangible criteria, which…

Special issue on the impact of electronic commerce on supply chain

Special issue on benchmarking in growing economies: service industry perspectives