Benchmarking: An International Journal


Managing Quality

Table Of Contents: Volume 15 Issue 2

Performance measurement and benchmarking of a major innovation programme

Keith Jones, Yamuna Kaluarachchi

The purpose of this paper is to describe the problems encountered and the solutions developed when using benchmarking and key performance indicators (KPIs) to monitor a…

Activity‐based costing and process benchmarking

Sarath Delpachitra

Aim of this paper is to set some cost benchmarks for the cost of processing an insurance application and processing a claim.

Benchmarking the poultry meat supply chain

L. Manning, R. Baines, S. Chadd

The purpose of this paper is to analyse how a pre‐requisite programme and key performance indicators can be developed within an information management system in order to…

Adding value to service providers: benchmarking Wal‐Mart

Cherie Blanchard, Clare L. Comm, Dennis F.X. Mathaisel

Wal‐Mart is the largest retailer in the world, and one of its drivers of financial success is its focus on efficient and effective supply chain management (SCM). The…

Measurement benchmarks or “real” benchmarking?

Jeffrey W. Alstete

The purpose of this paper is to examine the current perceptions of company employees regarding the use and understanding of the terms “benchmark” as in performance…



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open access:



  • Prof. Angappa Gunasekaran