Benchmarking: An International Journal: Volume 14 Issue 4

Approaches to quality management in the UK: survey evidence and implications

Ebrahim Soltani, Pei‐Chun Lai

This paper seeks to shift the focus to the implications of various quality management systems, as a pervasive feature of modern organisational life, for business excellence.

Benchmarking efficiencies and strategies for resale operations of a charity organization

Seong‐Jong Joo, Philipp A. Stoeberl, Ik‐Whan G. Kwon

This paper aims to analyze and benchmark the operating efficiency of resale shops run by a charity organization and to suggest strategies for improved operations.

Internet‐based scanning of the competitive environment

Katja Rajaniemi

Adjusting a company to its competitive environment is often done without proper knowledge of the competitive environment. This paper seeks to describe methods and tools that could…

Best practices in achieving a customer‐focused culture

Bronwen Bartley, Seishi Gomibuchi, Robin Mann

This paper aims: to provide practical insights into how organisations can become more customer‐focussed; to share with researchers and organisations a framework that can be used…

Policy benchmarking: a tool of democracy or a tool of authoritarianism?

Theodoros Papaioannou

This paper seeks to examine the relationship between policy benchmarking, democracy and authoritarianism.

Impacts of information management on business performance

James R. Evans

The objective of this paper is to analyze and interpret some empirical results, obtained from an online survey, on the types of review and analysis approaches used by…

Benchmarking National Tourism Organisations and Agencies: Understanding Best Practice

Kirsten Holmes

Internet editorial

Ronald E. McGaughey