Table Of Contents: Volume 14 Issue 4
This paper seeks to shift the focus to the implications of various quality management systems, as a pervasive feature of modern organisational life, for business excellence.
This paper aims to analyze and benchmark the operating efficiency of resale shops run by a charity organization and to suggest strategies for improved operations.
Adjusting a company to its competitive environment is often done without proper knowledge of the competitive environment. This paper seeks to describe methods and tools…
This paper aims: to provide practical insights into how organisations can become more customer‐focussed; to share with researchers and organisations a framework that can…
This paper seeks to examine the relationship between policy benchmarking, democracy and authoritarianism.
The objective of this paper is to analyze and interpret some empirical results, obtained from an online survey, on the types of review and analysis approaches used by…
Renamed from:Benchmarking for Quality Management & Technology
Online date, start – end:1999
Copyright Holder:Emerald Publishing Limited
- Prof. Angappa Gunasekaran