Benchmarking: An International Journal: Volume 14 Issue 1

Democracy in management – the new coming of MBO via organisational dialogue

Jussi Okkonen

The main purpose of the paper is to analyse how a performance measurement system constitutes a dialogue to enable manageability in knowledge work organisations.

A review of techniques for risk management in projects

Ammar Ahmed, Berman Kayis, Sataporn Amornsawadwatana

This paper aims to provide a review of techniques that support risk management in product development projects using the concurrent engineering (CE) philosophy.

The adoption of e‐business and knowledge management in SMEs

S. Maguire, S.C.L. Koh, A. Magrys

This paper seeks to investigate how small and medium‐sized enterprises (SMEs) are using information and communications technology (ICT) to try and gain a competitive advantage.

Could enterprise resource planning create a competitive advantage for small businesses?

S.C. Lenny Koh, Mike Simpson

This paper seeks to show how enterprise resource planning (ERP) could create a competitive advantage for small‐ and medium‐sized enterprises (SMEs).

Predictive performance measurement system: A fuzzy expert system approach

Chatchai Unahabhokha, Ken Platts, Kim Hua Tan

This paper aims to present a fuzzy expert system approach to develop performance measurement systems which have forward looking capabilities.

Simulating less‐than‐truckload terminal operations

Pranav J. Deshpande, Ali Yalcin, José Zayas‐Castro, Luis E. Herrera

Recent surveys indicate that transportation companies are not utilizing technology in decision making despite growing complexity of transportation systems. This paper aims to…

Benchmarking the performance of English universities

Jeff Pursglove, Mike Simpson

This paper seeks to examine the effectiveness of teaching and widening participation as measures to assess, compare, and benchmark the performance of English universities.

IT‐enhanced order and delivery process of a fast moving consumer goods (FMCG) company: A case study

Walter W.C. Chung, Candy C.Y. Ko, Eric W.M. Cheung, Thomas C.W. Wong

This paper seeks to present an in‐depth case study on the adoption of IT by a fast moving consumer goods (FMCG) company. The objective is to describe an approach to benchmark the…

Future shape of the responsive manufacturing enterprise

Sameh M. Saad, Nabil N.Z. Gindy

The paper seeks to report on some of the preliminary results of an ongoing scoping study into the shape of the manufacturing enterprise of the future.

Emerald at 40

Rebecca Marsh

Benchmarking the management of operations and information systems

S.C.L. Koh, S.M. Saad