Benchmarking: An International Journal: Volume 13 Issue 6

An AHP approach in benchmarking logistics performance of the postal industry

Felix T.S. Chan, H.K. Chan, Henry C.W. Lau, Ralph W.L. Ip

To develop a new benchmarking process for continuous improvement against the market leader, and report a case study in the postal industry by employing the proposed benchmarking…

Achieving internal process benchmarking: guidance from BASF

Mario Binder, Ben Clegg, Wolfgang Egel‐Hess

The purpose of the work discussed in this paper is to understand, analyse and benchmark the “Packing and Filling” processes within BASF. A benchmarking project is described in…

Benchmarking of project planning and success in selected industries

Ofer Zwikael, Shlomo Globerson

To identify the industry in which projects are best planned and executed and use it as a benchmark for improving project planning in other industries.

Linking strategy into operational management: A survey of BSC implementation in Finnish energy sector

Harri Haapasalo, Kari Ingalsuo, Timo Lenkkeri

The purpose of this paper is to find a means of connecting strategic management and operative performance measurement.

Mastering Statistical Process Control: A Handbook for Performance Improvement Using Cases

Donald R. Moscato

Internet editorial

Ronald E. McGaughey