Table Of Contents: Volume 13 Issue 4 - Special Issue: Benchmarking in Total Quality Management
The use of multi‐attribute utility theory to determine the overall best‐in‐class performer in a benchmarking studyTerry R. Collins, Manuel D. Rossetti, Heather L. Nachtmann, James R. Oldham
To investigate the application of multi‐attribute utility theory (MAUT) to aid in the decision‐making process when performing benchmarking gap analysis.
To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions.
To develop a quality management (QM) measurement instrument that has sound psychometric properties and recognizes a key feature of the field, i.e. QM is currently…
To provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.
Renamed from:Benchmarking for Quality Management & Technology
Online date, start – end:1999
Copyright Holder:Emerald Publishing Limited
- Prof. Angappa Gunasekaran