Table Of Contents: Volume 13 Issue 3 - Special Issue: Benchmarking in Services
One of the fastest growing service industries is long‐term care. Identifying the best performers in the industry in terms of service productivity is difficult because…
The aim of this study is to demonstrate suitability of the continuous improvement framework and use of benchmarking method in the context of sports.
To solve problems of overdue loans and bad debts, the research establishes the internal performance measures to monitor and enhance the operational qualities of the…
In this paper, the aim is to propose a framework for utilizing quality function deployment (QFD) and benchmarking in combination to chalk out an improvement plan that…
The typology developed in this research allows one to compare a variety of information services around the world. A properly built typology ensures a…
To describe a new approach to the performance evaluation and benchmarking of analytical laboratory services and their associated supply chains.
To provide insight into the barriers to the application of best practices in hospitality and tourism small‐ and medium‐sized enterprises (SMEs) in the UK.
The importance of using the internet to achieve competitive advantage has been well‐documented. An ever‐expanding array of technologies exist that enable firms to…
Despite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully.
Renamed from:Benchmarking for Quality Management & Technology
Online date, start – end:1999
Copyright Holder:Emerald Publishing Limited
- Prof. Angappa Gunasekaran