Benchmarking: An International Journal: Volume 10 Issue 6

Total quality index: a benchmarking tool for total quality management

Madjid Tavana, Barbara Mohebbi, Dennis T. Kennedy

The total quality index (TQI) proposed in this study is an information technology‐supported benchmarking tool that helps managers assess a total quality management program by…

Legal issues in benchmarking

Louise Boulter

The pursuit of organisational excellence requires the efficient acquisition and use of knowledge, but this is potentially problematical from a legal context. A particular case in…

Benchmarking learning outcomes of undergraduate business education

M. Ruhul Amin, Nafeez A. Amin

This paper discusses the efficacy of a model of benchmarking toward best practices in learning assessment in higher education. It outlines the need for best practices in learning…

Using strategic information for small firms as a means of redressing the disadvantages of peripherality

Patrick McNamee, Dolores O'Reilly, Helen Shiels, Brendan McFerran

With over 2,000 participating firms, CAM‐Benchmarking Ltd (http://www.cam‐benchmarking.com) is one of the world's largest strategy benchmarking databases for small and medium…

Benchmarking the use of information technology by the quantity surveying profession

Qiping Shen, Heng Li, Liyin Shen, Derek Drew, Jacky Chung

This paper introduces the findings of a recent benchmarking study on the use of information technology (IT) among quantity surveying (QS) companies in Hong Kong. The study was…

Special Issue on Benchmarking in total quality management

Note from the publisher

Rosie Knowles