EuroMed Journal of Business: Volume 4 Issue 1

Linking dimensions of perceived service quality to actual purchase behaviour

Andreas Andronikidis

This study aims to identify the dimensions recognised by customers when assessing quality in the automotive repair industry. It further examines potential variations in customers'…

High‐performance workplace practices for Greek companies

Ilias P. Vlachos

This study aims to examine whether are there human resources (HR) practices that influence firm performance of companies operating in the Mediterranean region and, specifically…

An ordinal logistic regression model for analysing airport passenger satisfaction

Laura Eboli, Gabriella Mazzulla

This paper aims to provide a tool for measuring air passenger satisfaction and for identifying the critical service aspects available in the terminal in order to offer services…

Store choice in computer retailing: the case of home users in Greece

Constantinos D. Theodoridis, Constantinos‐Vasilios Priporas

This paper aims to evaluate the relationship between demographics and the choice of retail outlet in the computer retailing sector in Greece so as to provide a general…

Online experience as a lever of customer involvement in NPD: An exploratory analysis and a research agenda

Lucio Lamberti, Giuliano Noci

This work aims at exploring the approaches to online experience management aimed at enhancing customer involvement. The literature review and the empirical exercise aim at…

Greek banks' internationalisation: a suggested modelling approach

Labros Vasiliadis

This research aims to examine the importance of Greek banks' internationalisation. Further, it seeks to identify the entry modes and organisational forms adopting Greek banks when…