Measuring Business Excellence: Volume 8 Issue 2

New reporting models for business: who needs them?

The Institute of Chartered Accountants in England and Wales (ICAEW) has recently launched a major new project to address the growing international concern that existing business…

Hype and reality in performance management

Although few organizations would claim to have sophisticated and well integrated performance management programs up and running, during the last two years the concept of…

Stop cane dancing and integrate statistical process control (SPC) into your process based management system

Asserts that for many organizations the key to management survival is to maintain performance equilibrium. Notes that management systems have essentially remained unchanged for…

Measuring and improving the capital planning process

Much research has been done into capital planning approaches on both sides of the Atlantic over several decades, but it has tended to be one‐dimensional – focusing almost…

Why the property and casualty insurance industry needs a new performance measure

The property and casualty insurance industry has historically focused on the underwriting ratio as the primary measure of operating performance. Many dramatic changes have…

Implementing a Web enabled performance measurement system

This article describes how a Web‐enabled‐performance‐measurement system was designed, implemented and used to improve the business performance of a company processing aluminum…

Siemens’ business excellence model and sustainable development

This study shows that Siemens has assiduously endeavored to achieve business excellence and enhance the company’s economic value, and has made considerable efforts to address the…

Key readings

Editorial

Events

The total quality tool kit

Focus on books

Focus on the Web

Quest for Balance: The Human Element in Performance Management Systems

Practitioner Best Paper Award at PMA 2004

"How's business?" is such a difficult question – which performance measure do you choose?