Table of contents
Musings on integrated management systems
Stanislav KarapetrovicBecause of the avalanche of management system standards for business functions ranging from quality and environment to corporate social responsibility, integration of management…
Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model
S. Wongrassamee, J.E.L. Simmons, P.D. GardinerPerformance improvement is high on the agenda of many companies around the world and with the growing number of improvement models now available care has to be taken to adopt an…
The future of the Balanced Scorecard: an interview with Professor Dr Robert S. Kaplan
André A. de WaalWithout doubt Robert Kaplan has been, in the last decade, and continues to be the most influential thinker in the field of performance management, and his Balanced Scorecard is…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/13683040210451714. When citing the…
Structure and structural dimensions for knowledge‐based organizations
Catherine L. Wang, Pervaiz K. AhmedOrganizational forms have evolved over the decades. Organizational design reflects the systems view, which considers that structure consists of both hard and soft components, and…
The dead hand of the past: the implementation of new quality standards in a business support organization
Grahame Fallon, Reva Berman Brown, Jon AllenThe paper explores the potential problems which UK business support organizations may encounter when introducing the Business Excellence Model (BEM). Many of these problems result…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma