Measuring Business Excellence: Volume 6 Issue 2

Achieving performance excellence through an integrated strategy of radical innovation and continuous improvement

Innovation is a complex process, one easily identified as being of critical importance for organisational success yet not easily managed. As international competition intensifies…

Patterns of business excellence

Most companies have attempted a significant number of improvement initiatives such as total quality, re‐engineering, restructuring and teams, with very mixed success. In many…

Trends in EFQM criterion weights; the case of Denmark 1998‐2001

This paper examines the criterion weights of the EFQM excellence model. More and more research indicates that the official criterion weights from EFQM do not correspond with the…

Business performance sustainability through process modelling

Sustaining business performance in an ever changing economic and technical environment is a challenge to be addressed with relevant management implements. This goal can be…

How can ISO 9000:2000 help companies achieve excellence?: What the companies think

The ISO 9000 standard has been revised as of December 2000. It has been thought that the implications of addressing the changes may be particularly acute for small businesses, for…

Impact of social innovations on French companies’ performance: A study of high‐involvement practices

This paper studies the relationship between HR practices and firm performance. In that purpose, a list of high‐involvement practices – that is to say aiming to develop employees’…

Modeling BEST business excellence: The beginning

BEST business excellence addresses the issue of excellence and sustainability from four perspectives: bio/physical, economic, social, and technological. The concept of BEST…

News focus

TQM as a management strategy for the next millennia

Critical factors and performance measures of TQM

Corporate Culture and The Quality Organization

Empowerment: rejuvenating a potent idea

Don't believe the hype – when effectiveness is all that counts

Making the difference – the empowerment approach

Why empowerment does not always succeed

Focus on the net

The relationship between total quality management (TQM) and corporate strategy: the strategic impact of TQM

A proposed framework for implementing TQM in Chinese organizations

Facilitating Empowerment: A Handbook for Facilitators, Trainers and Individuals

Empowerment in total quality: designing and implementing effective employee decision-making strategies

Management and empowerment programmes

Events

"Top-down to bottom-up" – a better way to achieve business goals

Sustaining a quality initiative: how leadership and culture are key to success

Special issue for the Multinational Alliance for the Advancement of Organisational Excellence

TGI Fridays champion empowerment through involvement