Table of contents
ISO'S INCREASINGLY COMMON DENOMINATORS
At the beginning of 1993 adoption of the ISO 9000 family of quality management system standards was largely confined to western Europe. By the end of the decade the number of…
VALUES THE DAWN OF social RESPONSIBILITY
Malcolm McIntoshAs head of the corporate citizenship unit at the UK's Warwick Business School and a former European director of the Council on Economic Priorities Malcolm McIntosh is well placed…
MEASURES OF prototyping paybacks
Michael SchrageAs an organization's ability to innovate cost‐effectively becomes evermore important so too does its need to develop a provocative metrics culture that both complements and…
the evaluation of ACCREDITATION in HEALTHCARE
Nicola Walsh, Kieran WalsheClinical governance is the linchpin of the UK government's quality improvement strategy for the country's National Health Service. Extending quality accreditation programmes from…
better managed processes CREATE better marketing metrics
Robert Shaw, Carolyn WhiteMarket research should have a great deal of potential for assisting managers who want to set goals and evaluate performance of marketing and customer‐related activities. However…
at the cutting edgeof data gathering
Lars SörqvistMost companies rely on internal information to develop their customer‐focused strategies without adequate knowledge of cutting‐edge data gathering methods. This can lead to…
THE IMPACT OF BRAND LOYALTY on NEW PRODUCT LAUNCHES
Jan Hofmeyr, John RiceHow a measure of consumer commitment can reduce the high failure rate of new product launches was the subject of the award winning paper at this year's congress of the European…
THE WALL STREET shuffle
Damian ReeceAs market capitalism celebrates its first decade of undisputed hegemony its oldest barometer — the US stock market's Dow Jones Industrial Average — has undergone one of the rare…
MISSING THE LINK
Peter Lemaire, Dick WanszinkLike medieval alchemists, quality modellers continue to search for a formula that will combine various elements of quality management into one unified whole. Evidence from…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma