Measuring Business Excellence: Volume 25 Issue 3

Performance measurement systems in nonprofit organizations: an authorship-based literature review

Juliano Munik, Edson Pinheiro de Lima, Fernando Deschamps, Sergio E. Gouvea Da Costa, Eileen M. Van Aken, José Marcelo Almeida Prado Cestari, Louisi Francis Moura, Fernanda Treinta

This study aims to conduct a literature review on factors that influence the implementation and design of performance measurement systems in nonprofit organizations.

Performance measurement embedded in organizational project management of general contractors operating in Poland

Eryk Głodziński

The purpose of this paper is to discuss contemporary knowledge relevant to the application of performance measurement (PMe) in the concept of OPM and to compare findings from a…

ISO 9001: a vaccine for time of crisis

Ronny Alexander Zayas-Mateo, Ángel Rafael Martínez-Lorente

ISO 9001 is applied by hundreds of thousands of companies throughout the world. For this reason, its effect on company results has been extensively studied. However, the results…

The high performance organization: proposed definition and measurement of its performance

André de Waal

The purpose of this paper is to arrive at a general definition of an HPO and a (practical) way to measure an HPO. Managers are looking for techniques to strengthen their…

How different types of performance management systems affect organizational performance?

Tarmo Kadak, Erkki K. Laitinen

The purpose of this paper is to analyze the relationships between different types of performance management system (PMS) and organizational performance. The main task is based on…

Innovation orientation and its relationship with business performance: moderating role of firm size

Rayees Farooq, Sandeep Vij, Jaspreet Kaur

The study aims to test the relationship between innovation orientation (INO) and business performance. It also explores the moderating effect of firm size on the relationship…

Measuring the impact of perceived service quality on insured and uninsured patients’ satisfaction

Swapnarag Swain, Rohit Kumar Singh

This study aims to investigate the difference in the pattern of influence of perceived service quality on insured and uninsured patients’ satisfaction levels.