Category:Performance Management and Measurement
Table Of Contents: Volume 21 Issue 4
The impact of internal marketing and market orientation on performance: an empirical study in restaurant industryReza Salehzadeh, Javad Khazaei Pool, Reihaneh Alsadat Tabaeeian, Mojtaba Amani, Marjan Mortazavi
The purpose of this paper is to investigate the effects of internal marketing and market orientation on organizational performance based on the balanced scorecard (BSC).
The purpose of this study was to examine the impact of action learning programs on individual performance improvement and career progression in a large banking sector…
Operations sustainability maturity model: preliminary findings of financial services in developing and developed countriesDavid William Parker, Alicia Loh, Delroy Chevers, Indianna Minto-Coy, Luca Zeppetella
This paper aims to develop and apply a measurement instrument to identify a comparative metric that identifies operational sustainability maturity across sectors and countries.
The purpose of this paper is to identify strengths and weaknesses in the communication of performance measures and propose guidelines for the visualization of performance…
The purpose of this paper is to critically examine existing models for cost of quality. Having identified issues and limitations of historic models, develop and implement…
Company intellectual capital (IC) is nowadays considered as a key resource that can transform a company’s value. For this reason, the efficiency of IC is crucial for all…
The aim of this study is to present a model for service supply chain performance evaluation (SSCPE) based on fuzzy cognitive mapping (FCM).
Online date, start – end:1997
Copyright Holder:Emerald Publishing Limited
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma