Category:Performance Management and Measurement
Table Of Contents: Volume 21 Issue 3 - Special Issue: Remastered, Reinvented, and Reimagined: Evolving and Merging Paths to Performance Measurement and Management
The purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of systems-based performance management.
The purpose of this paper is to identify factors influencing implementation of control charts on key performance indicators (KPIs).
Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking groupJan Eklof, Katerina Hellstrom, Aleksandra Malova, Johan Parmler, Olga Podkorytova
The purpose of this paper is to assess the usefulness and efficiency of customer-based measures such as customer satisfaction (CSI) and perceived loyalty for monitoring…
This paper aims to investigate current trends in selected management systems and analyses their mutual synergy effects to remaster contemporary enterprise performance…
The purpose of this paper is to improve the ability of enterprises to routinely realize peak performance and produce positive social and environmental impact.
Online date, start – end:1997
Copyright Holder:Emerald Publishing Limited
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma