Measuring Business Excellence: Volume 20 Issue 2

The role of absorptive capacity in Chinese firms

Claudio Petti, Shujun Zhang

This study aims to advance and test a multi-dimensional operationalization of absorptive capacity (ACAP) to ascertain its mediating role in the transformation of R&D…

Visualization techniques supporting performance measurement system development

Aki Jääskeläinen, Juho-Matias Roitto

This paper aims to understand how performance measurement system development process can be supported by visualization techniques. It analyses the suitability of different…

The drivers of profitability in the top 30 major airlines worldwide

Ilídio Tomás Lopes, Duarte Pitta Ferraz, Ana Maria Gomes Rodrigues

The purpose of this study is to identify the impact of human and structural capital on profitability of major airlines and examine whether region, capital ownership and…

A performance measurement system to quantify the contribution of social media: new requirements for metrics and methods

Deborah Agostino, Yulia Sidorova

The purpose of this paper is to focus on measuring the contribution generated by social media when used for business purposes, distinguishing between metrics and methods…

Measuring environmental performance in hospitals: a framework and process

Andreia Pasqualini Blass, Sergio E. Gouvea da Costa, Edson Pinheiro de Lima, Lilian Adriana Borges

This paper aims to propose a new framework to define relevant and meaningful indicators for monitoring and assessing environmental performance to improve health-care…